Bilingual Service Desk Analyst - Toronto, Canada - CBI Health

CBI Health

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Service Desk Analyst

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do.

Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us:
heart, respect, reliability, teamwork and innovation.

Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join CBI Health and find where your better begins.

About this opportunity

As a Bilingual Service Desk Analyst you are responsible for maintaining the integrity of the company's IT systems while providing user support services.

This role contributes to the continual operation of our clinics and offices.

This role provides day to day support to internal clients while working with other business units executing on projects to better the business.

Take an inside look at what you'll do each day

Participate in Phone queue support
Liaise with Team Lead/Manager to identify barriers to FCR
Fulfill requests, respond to incidents, manage assets, inc. assigning/reassigning and decommissioning.

What you need to be successful

23 years IT Service Desk Experience
Bachelor's degree, College degree (or equivalent experience) in technology or related field preferred
Strong Technical or Governance and Compliance understanding
ITIL V4 Foundation
Excellent verbal and written communications in both English and French, interpersonal skills and political acuity
Proven to work well alone and in a group setting

What CBI Health offers you

Continuous learning and skills development, including management opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
Flexible hours, which allow worklife balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at

CBI Health is proud to be recognized by Deloitte as one of
Canada's Best Managed Companies for the 15th year in a row.

A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.