Professional Services Manager/gestionnaire Des - Montréal, Canada - Tecsys Inc.

Tecsys Inc.

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Due to the frequent travel involved in this role, throughout North America, a valid Canadian or American passport is required_._

La version française suit cidessous_

About us:

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs.

We work with industry leaders to transform their supply chains through technology. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment, then this could be a good fit for you

About the Role:

Are you a seasoned Application Services Manager looking for a dynamic role with global impact? Tecsys has an exciting opportunity for you Join us as we seek an experienced professional to lead a team of Application Specialists within our Global Operations team.

General Responsibilities:

Lead a team of Professional Services Consultants in Global Operations.
Manage team performance, focusing on highquality project delivery and development of technical and functional skills.
Prioritize team's billable utilization, including recruitment, mentoring, and individual development.
Direct project implementations and delivery, providing senior oversight and collaborating closely with project teams.
Utilize consulting acumen and supply chain expertise for successful implementation processes.
Facilitate smooth transitions and user adoption in client organizations through expertise in project methodology, testing strategy, and change management.
Foster a clientcentric work ethic and maximize billable hours.
Lead and motivate the team, ensuring effective communication and process improvements.
Maintain high productivity and achieve quarterly KPIs.

Specific Responsibilities:

Project Delivery:_
Billable project resource, minimum of 50% of role is billable project focused.
Execute on tasks and guide project teams, ensuring successful outcomes.
Provide feedback on project deliverables and methodology.
Travel to client sites when necessary
Team Management:_
Mentor team members and assist in recruiting.
Ensure adherence to methodologies and knowledge of new features.
Drive continuous improvement in project implementations.
Develop and provide training to build and grow team.
Testing, Methodology and

Change Management:
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Develop and implement a comprehensive test strategy and test plan based on project requirements.
Collaborate with project stakeholders to define testing objectives, scope, and deliverables.
Execute project reviews with regards to adherence to methodology, quality of deliverables and actual work efforts.
Support change management strategies to ensure successful software adoption.

Requirements:

35 years of experience in team/line management, project delivery, and client management within a software implementation environment working for a consulting or software services company.
Strong understanding of requirements definition, business process mapping, software configuration, data loading, testing, and training.
Experience with continuous improvement initiatives.
Ability to multitask while maintaining strong attention to detail.
Excellent time management and problemsolving skills.
MS Office and advanced Excel skills are required.
Knowledge of hospital supply/inventory management and project management is an asset.
Project Management experience would be an asset.
Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.

At Tecsys, we value creativity, innovation, and teamwork. Our employees enjoy a supportive work environment, competitive compensation packages, and opportunities for career growth and advancement.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview._

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**En raison des déplacements fréquents qu'implique cette fonction, dans toute l'Amérique du Nord, un passeport canadien ou américain valide est requis.

À propos de Tecsys**:

Tecsys est un innovateur à croissance rapide qui offre des solutions de chaîne d'approvisionnement aux principaux systèmes de soins de santé, aux hôpitaux, aux pharmacies, aux distributeurs, aux détaillants et aux 3PL.

Nous travaillons avec les leaders du secteur pour transformer leurs chaînes d'approvisionnement grâce à la technologie.

Si vous aimez relever des défis difficiles avec des opportunités d'apprentissage continu et si vous souhaitez travailler dans un environnement respectueux, confortable et dynamique, alors ce poste pourrait vous convenir.

À propos du poste:

Êtes-vous un Gestionnaire de Services d'Application expérimenté à la recherche d'un rôle dynamique avec un impact mondial ?