Member Services Representative - Victoria, Canada - Royal Roads University

Royal Roads University

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Manager, Recreation Centre, you will be responsible for providing frontline customer service and fulfilling the administrative duties of the Recreation Centre front desk, including reception, reservations/bookings and cash transactions.

You will also attend to the general operational needs of the gym such as laundry and basic equipment maintenance and cleaning.

Job Requirements
Current basic First Aid Certification
A minimum of one year relevant experience (customer service or retail)
Ability to work independently, without direct onsite supervision
A caring, welcoming attitude and a genuine interest in customer needs
Excellent problem solving ability, as well as a high level of diplomacy, tact, and judgment necessary when dealing with difficult situations
Excellent verbal and written communication skills and customer management techniques
Ability to process transactions at a pointofsale terminal, give correct change and balance and close the till at end of shift; trustworthy and skilled in managing and accounting for a cash float
Ability to operate a computer with basic software (MS Word, Excel) and RRU's point of sales system
Flexible and able to multitask in an environment with multiple interruptions
A demonstrated commitment to teamwork
Motivated, enthusiasm for fitness

Additional Information

This is a casual, oncall position. The hourly rate is $24.48. Due to its limited term nature, this position is not eligible for enrolment in the University's Benefits Plan, but you will be provided with 4% in lieu of vacation. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.