Customer Service Representative - Markham, Canada - Abstract Management Group

Abstract Management Group

Verified Company

Markham, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Abstract Management Group is a well-renowned customer acquisition, customer support, and business development service provider across the
North York area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service Representative is the heart of what we do for our clients

The main goal of our Entry Level Customer Service Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers.

Our Entry Level Customer Service Representative thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.

Entry Level Customer Service Representative Core Responsibilities:

Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
Sustain and maintain relationships with all customer accounts based on trust and loyalty
Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
Work cohesively with other Entry Level Customer Service Representatives and other internal team members to ensure all goals are met

Character Traits of our Next Entry Level Customer Service Representative:

_Initiative_: ethical, optimistic, adaptable, self-starter

- _Organization Skills_: attention to detail, time management, self-management
- _Learning_: student mentality, learning attitude, learns from other Customer Service Representatives
- _People Skills_: professional, exemplary written and verbal, customer focused

Experience and Education Requirements We ask our Entry Level Customer Service Representative to have:

A High School Diploma or GED equivalent is a must
1+ years of experience is highly recommended, but not required
Confident in an entrylevel position and a learning environment with mentorship from other Entry Level Client Service Trainees and upperlevel management
Experience in a hospitality, warehouse, or teamfocused environment is highly desirable
Comfortability in a fastpaced environment

Pay:
$40,000.00-$50,000.00 per year

Flexible Language Requirement: