Service Agreement Coordinator - Ottawa, Canada - Genrep
1 week ago
Description
ROLE DESCIPTION:
The Service Agreement Coordinator is responsible for quoting and administering Genrep's service contracts.
This role requires excellent communication and organizational skills, and the incumbent must be well-versed in generator service, quoting, contracts, and customer service.
The objective of the role is to ensure that we have profitable, well-defined, and well-administered relationships with our customers.Main Responsibilities:
Service Agreement Renewals:
- Prepare and deliver renewal proposals to customers.
- Review customer renewal POs for compliance to Genrep quotes.
National Service Agreements:
- Review customer P.Os for subcontracted work for compliance to Genrep Subcontract quote.
- Ensure orderly processing of national subcontracted service orders from PO receipt to invoicing while ensuring work is properly completed.
- Schedule and dispatch Service Subcontractors to execute subcontracted national service work.
Fuel delivery:
- Ensure fuel delivery process is properly completed and managed from workinitiation through to billing and payment, including quoting and coordinating with supplier.
- Customer health and safety compliance:
- Coordinate internally with required personnel to acquire and review requested information.
- Coordinate with customer, in some cases through customer provided portals, to provide/upload required information.
Customer online portal coordination:
- Perform various tasks to satisfy customer online portals including invoice uploading, quote uploading, P.O acquisition and additional tasks as required.
Service Asset Tracking:
- Track key asset parameters to satisfy business requirements.
Field Service Technician Training/Certification/Security clearance:
- Coordinate internal and external training requirements for new Technicians.
- Coordinate security clearance acquisition for new Technicians.
- Coordinate revalidation/recertification of internal, external training and security. clearance for existing Technicians.
- Coordinate tracking of security clearance, certifications and training documents.
Quote follow up:
- Coordinate and execute quote follow up process for all Service related quoting including Service Agreement renewals, Preventative Maintenance and Corrective Maintenance quotes.
Time and expense:
- Coordinate and execute labour reporting process using time and expense entry module.
Environmental/waste disposal:
- Coordinate and execute environmental/waste disposal process to ensure compliance with local requirements.
Service Reporting and administrative duties:
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- As assigned.
General:
- Ensure all company policies and procedures are followed by yourself.
- Manage schedules and deadlines.
- Communicate effectively both verbally and in writing with Genrep team members, customers, and customer's representatives as required.
- Perform other duties as assigned and/or required by business need.
Location:
Ottawa, On
Report to:
Director, Service
Desired Skills, Knowledge and Experience
- Bachelor's degree in business or a related field, or minimum 2 years' experience in an industrial engine/generator service capacity is strongly recommended.
- Contract coordination/execution experience.
- Knowledge on budgeting and costing.
- Knowledge of customer service practices.
- Project coordination experience.
- Proficient in Microsoft Office Suite.
- Bilingual (French and English) is an asset.
- Exceptional time management skills with ability to multitask, manage priorities, and meet deadlines with a deep attention to detail.
- Selfstarter that demonstrates initiative and identifies opportunities.
- Team player with excellent written/verbal communication and interpersonal skills with the ability to foster strong working relationships.
- Maintain confidentiality at all times.
- Competitive Salary
- Professional Development Opportunities
- Comprehensive Benefits
- Work/Life Balance
- RRSP Matching
If you are interested in this Service Agreement Coordinator position, please send in your resume and you will be contacted directly.
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