A Technical Account Manager serves as the primary contact for key clients working closely with Sales Account Executives. End users of the Exensio client software are typically Yield, Test, Product, Packaging and Assembly Engineers
Develop relationships with key customers at multiple levels, especially with key customer stakeholders and sponsors
Support sales in expanding products sold and increasing business with existing strategic accounts as well as winning new business by taking initiative to drive change (improvements)
Manage all pre and post sales activities for strategic customers
Work closely with the post sales delivery& support teams during project execution.
Drive regular business and technical reviews both internally and with customers
Drive presales activities including software demonstrations, analysis, ROI
Drive value with customers by helping them use Exensio to identify and solve yield problems, analyze data
Build and execute project plans for all of the above activities
Develop case studies and custom training material based on customer data
Required skills and experience
7+ Years in Semiconductor Yield, Product, Test, Packaging or Assembly Engineering
BS in Electronics Engineering, Physics, Microelectronics, Computer Engineering, IE. MS Preferred
Experience working with / managing OSAT relationships
Strong semiconductor Yield, Product, Test, Packaging or Assembly Engineering background
Excellent oral and written communications skills
Ability to listen and comprehend the customer's needs by being an effective communicator
Highly professional, selfmotivated and selfmanaged individual
Statistical analysis of semiconductor data using a Yield Management System (_data_POWER, Exensio, Klarity-ACE, Yield Explorer, YDI Genesis, Data Conductor, etc.) or a Statistical software package (JMP, Splus, SAS, etc.)
Solid background in the use of basic statistical methods (ANOVA, ttest, correlation, Cpk, etc)
International travel required
Job desirables
Experience implementing / overseeing online escape prevention strategies at Assembly & Test
Experience deploying / overseeing deployment of Enterprise wide monitoring and control software for Assembly & Test
Experience in more than one area of semiconductor manufacturing
Experience with nonlogic / CMOS device manufacturing
