RevOps Manager - Ottawa - TAG HR

    TAG HR
    TAG HR Ottawa

    6 days ago

    Full time
    Description

    Revenue Operations (RevOps) Manager


    Location: On-site | Ottawa  |  Reports to: Executive Leadership

    Works Closely With: Sales, Marketing, Customer Success, Finance

    Salary: $115,000 - $120,000

    Overview


    Our client is seeking a hands-on Revenue Operations (RevOps) Manager to own and optimize the full revenue engine across Sales, Marketing, Customer Success, and Finance. This role sits at the center of the go-to-market function and is responsible for driving clean data, efficient processes, accurate reporting, and predictable revenue growth.

    The ideal candidate is both strategic and execution-focused. You understand outbound sales motions, have supported cold-calling teams firsthand, and are comfortable rolling up your sleeves to build workflows, dashboards, and automations that actually get used.

    Key Responsibilities


    Revenue Operations & Systems Ownership

    • Own and optimize the RevOps technology stack, including CRM, enrichment, outbound, attribution, and billing tools
    • Lead implementation, integration, and ongoing optimization of tools such as:
      • CRM platforms (e.g., HubSpot)
      • Sales and enrichment tools (e.g., Clay, Apollo, Nooks, LinkedIn Sales Navigator)
      • Marketing attribution and lead scoring systems
      • Billing and payments platforms (e.g., Stripe)
    • Ensure strong data hygiene, a clear source of truth, and scalable system architecture

    Sales Operations & Outbound Enablement

    • Support cold outbound and SDR teams, including:
      • Territory design and account routing
      • Lead enrichment and list building
      • Sequencing logic and dialing workflows
    • Partner with sales leadership to improve:
      • Sales efficiency and rep productivity
      • Commission tracking and incentive structures
      • Pipeline accuracy and forecasting
    • Apply firsthand outbound sales experience to design practical, rep-friendly processes

    Marketing Operations & Attribution

    • Build and maintain attribution models across inbound, outbound, and event-driven channels
    • Own lead scoring, lifecycle stages, and handoffs between Marketing and Sales
    • Provide clear visibility into funnel performance from first touch through closed revenue

    Customer Success & Retention Analytics

    • Track and report on churn, contraction, and expansion metrics
    • Develop customer health and risk indicators
    • Support renewal forecasting and expansion planning
    • Deliver dashboards that highlight retention and growth opportunities

    Reporting, Analytics & Forecasting

    • Build executive-level dashboards covering:
      • MRR / ARR
      • Churn, Net Dollar Retention (NDR), Gross Revenue Retention (GRR)
      • Pipeline coverage, conversion rates, expansion, and contraction
    • Partner with Finance on:
      • Revenue recognition
      • Forecasting and planning
      • Data consistency across systems

    Cross-Functional Leadership

    • Act as the connective tissue between Sales, Marketing, Customer Success, and Finance
    • Identify bottlenecks, risks, and inefficiencies across the revenue lifecycle
    • Drive operational rigor and continuous improvement as the organization scales

    What We're Looking For


    Required Experience

    • 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations
    • Direct experience supporting outbound sales teams and cold-calling motions
    • Strong familiarity with sales and enrichment tools such as Clay, Apollo, Nooks, and LinkedIn Sales Navigator
    • Experience working with CRM systems and enrichment workflows
    • Proven ability to build dashboards, attribution models, and revenue forecasts
    • Comfort working with commissions, quotas, and incentive structures

    Preferred Experience

    • Background in B2B SaaS or high-growth environments
    • Exposure to billing systems and revenue reconciliation (e.g., Stripe)
    • Experience supporting expansion and renewal motions

    Traits for Success

    • Highly organized and systems-oriented
    • Comfortable operating in fast-paced, ambiguous environments
    • Empathetic to sales teams and operators — you've been "in the trenches"
    • Strong communicator across teams and leadership levels
    • Bias toward action and continuous improvement

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