Contact Centre Technology Expert - Toronto - beBeeContactCenter

    beBeeContactCenter
    beBeeContactCenter Toronto

    1 week ago

    Job title: Software Engineer II

    Description
    Job Title:
    Solution Architect for Contact Center Solutions

    The ideal candidate will be responsible for designing and implementing contact center solutions that meet business needs while adhering to enterprise design guidelines and principles.

    Key Responsibilities:
    • Provide domain-specific detailed design guidance and thought leadership
    We are seeking a highly skilled Solution Architect with expertise in contact center technologies. The successful candidate will have strong understanding of IVR systems, VXML programming, voice gateways, SIP trunking, VoIP technologies, integration of third-party tools (e.g., Salesforce), networking protocols (SIP), etc. Additionally they should possess excellent communication/presentation skills to effectively collaborate with peers in engineering delivery operations navigate the process of large organizations job accountabilities include operating Next Evolution Work agile methodology developing customize maintain Cisco ICM scripting advanced call routing queuing strategies troubleshooting performance monitoring maintaining compliance SLAs regulatory standards telecommunications technology knowledge Cisco Unified Contact Center Enterprise UCCE Customer Voice Portal CVP unified communications manager experience telecom software development data analysis problem solving customer-centric thinking management decision-making use cases solution proposal ascertaining necessity gap identification cost-benefit evaluation technical documentation production rollout support strategic plans proactive approach focus result-oriented mindset hands-on implementation responsibility

    Tech stacks such IBM Genesys or similar tech Envision concise vision-inclusive merit transparent characterization.

    ,

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