Account Manager - Toronto, Canada - Loopio

Loopio
Loopio
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft.

We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers.

At Loopio, we genuinely support each other, because true success comes from working as #oneteam.


Loopio is looking for an experienced, results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials.

You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.

You'll also be joining a rapid-growth company with endless opportunities to accelerate your career Are you ready for your next adventure?


What You'll Be Doing:


  • Leading endtoend conversations around Renewal negotiations and Expansion opportunities with your portfolio of customers
  • Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.
  • Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success
  • Present to key stakeholders and executives the value of expanding Loopio's usage within their organization
  • Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage
  • Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk
  • Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings
  • Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals
  • License Management monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion
  • Work with and maintain relationships with the various teams at Loopio
  • Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities
  • Distill and present insights to our internal teams, including our Senior Leadership Team, on key learnings from working closely with our customers

What You'll Bring to the Team:

  • 3+ years of experience in a Strategic Account Executive, Account Manager or similar role, preferably in B2B SaaS
  • Proven track record of developing sales opportunities and managing complex deal cycles
  • Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
  • Ability to develop relationships with senior leaders and Clevel executives
  • Excellent ability to build crossfunctional relationships and be a team player
  • Exceptionally analytical and a keen ability to derive insights from data and reporting
  • Highly organized; your calendar reminders have calendar reminders
  • Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups
  • Highly strategic; you like to understand the big picture, and new ways to drive forward highlevel organizational goals
  • Experience using a dynamic tech stack including Salesforce and Gainsight

Where You'll Work:


  • Loopio is a remotefirst workplace because we recognize the advantages of working flexibly. We have two Hub Regions, which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.
  • Loopio's office headquarters are located in Toronto's vibrant Kensington Market. All Loopers have the option to work from home. Ontario Loopers have the option to work in the Toronto HQ and BC Loopers may work from our coworking office in Gastown Vancouver. It is whatever works best for you
  • You'll collaborate with your teams virtually (we're just a Zoom call away) and have established core sync hours and focus time during the workday to enable us to work smarter together

Why You'll Love Working at Loopio:

  • You'll work
More jobs from Loopio
See all jobs of Loopio