Claims Strategy and Transformation Manager - Toronto, Canada - Zurich Insurance Company
Description
The Opportunity
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have claims vendor management experience, and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Claims Strategy and Transformation Lead.
Reporting to the Head of Claims Operations, you will set overall claims strategic direction, and develop and execute financial and operating plans that enable the claims area to deliver.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
What you will do
• Provides analytical, problem solving leadership and support to the Claims Service Unit.
• Partner with Claims Service Unit's management in the development and execution of operational/financial strategy that supports the unit ́s short term and long term goals.
• Monitors and supports the Claims Service Unit's progress relative to the unit ́s operational/financial plans.
• Evaluates progress of key projects and initiatives.
• Identifies potential issues/opportunities relative to the unit ́s plan and recommends possible improvements.
• Assist in strategy development/execution.
• Monitor/review strategic progress relative to operational plans.
• Evaluate key projects/initiatives.
• Conduct feasibility review of Claims Service Unit plans and for projects/initiatives.
• Identify possible issues/opportunities and recommend solutions.
• Propose potential new initiatives or areas or improvement.
• Perform Operating Reviews.
• Manages a team of staff in monitoring and evaluating Claims Service Unit progress toward defined goals.
• Participates in profitability reviews for the Claims Strategic Service Unit to identify key actions for driving target profitability.
Job Qualifications - What you bring to the table
Required:
• Bachelors Degree and 5 or more years of experience in the Strategic Execution area
AND
• 2 or more years of Project Management level experience for projects with management consulting
• Experience in managing and developing people
Preferred:
• MBA
• 4 or more years in management consulting or corporate strategy / internal consulting
• P&C Insurance, Financial Services experience
• Strong problem solving and analytical skills
• Strong verbal and written communication and presentation skills
• Advanced Microsoft Office spreadsheet and database skills
• Experience working in a team environment
• Ability to lead cross-functional/business projects
Our Culture
• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
About Us
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.