Front Desk Agent - Toronto, Canada - Sonesta

Sonesta

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description Summary
The Front Desk Agent sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments.

The role's primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow.

Ensure overall guest satisfaction.

Work Environment

Must be able work in a fastpaced environment.
Guestfacing position standing behind desk.

Physical Demands

Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten to twelve hour shifts sometimes required.

Education and Experience

High School diploma or equivalent required.
One year of previous hotel experience preferred.

Principle duties and responsibilities (Essential Functions) include:

Greet guests warmly and professionally.
Register guests, verify registration, issue room keys and provide information on hotel services and room location.
Manage the operations of the front desk, ensuring mínimal time is required for check in and checkout.
Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.
Issue, control and release guest safedeposit boxes.
Maintain the security of cash, credit card transactions, and guest information.
Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintain knowledge of upcoming events, local area, and hotel offerings.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Upsell rooms where possible to maximize revenue.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treat requests with professionalism, tact, and a courteous manner.
Perform other duties as requested by management.

Qualifications and Skills

Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Excellent organizational skills and attention to detail.
Experience with Microsoft Office and Opera systems preferred.

Additional Job Information/Anticipated***
Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including:

Salaried FTE Benefits