Supervisor, Retail Metering - Hamilton, Canada - Alectra Utilities

Alectra Utilities

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

Job Posting Number:

Position:

Supervisor, Retail Metering

Location:

Hamilton (John St)

Reports to:

Manager, Retail Metering

Business Unit:

Customer Experience

Division:
**Metering

Hours per Week:

35

Rate of Pay:

Number of Openings:

1

Union:

No

Open:

April 21, 2023

Close:

May 4, 2023

Position Purpose**:

The Supervisor, Retail Metering supervises the customer metering technical staff and processes to ensure delivery of new & upgraded metering services, projects and meter maintenance activities.

Responsibilities:

Technical Leadership

Investigates, evaluates and implements new developments in technology, operations and standards
Analyzes and interprets data and prepares service and technical reports to identify areas of service improvement and cost savings in the system, ensuring continuous high quality service delivery and measures
Supervises activities involved in the installation, testing and maintenance of control measurement equipment, such as electrical consumption meters, MV90 Interval Meter Interrogation software and power quality devices, to ensure accurate revenue metering, wholesale and retail settlement and quality service delivery
Provides technical direction regarding Metering and Metering Technologies
Resolves Distributed Generation Metering issues
Oversees troubleshooting and resolution of metering issues

Strategic Planning and Leadership

Researches, recommends and implements new or enhanced policies, procedures and processes to improve operational effectiveness
Leads and/or participates in department projects and key initiatives to ensure quality and timely completion within budget
Provides input into department goals and objectives
Monitors departmental budget and identifies issues/discrepancies
Aligns business unit work programs to respective work centres' efficiently

Compliance and Risk Management

Maintains product and service quality standards
Understands and meets regulated Meter market participant requirements
Executes planned Reverification and Seal Extension Programs
Oversees Commercial Metering installation construction

Relationship Management

Stays well informed on related industry issues, especially government and regulatory policies, and maintains a network of industry stakeholders
Addresses problematic customer complaints or inquiries regarding meter related billing concerns, water heater maintenance problems or technical power quality issues and issues orders for installation, connection, discontinuance or changes in electrical services as required
Works closely with New Services and Customer Service
Assists in Revenue Protection Program as related to Metering

Resource Management

Plans work for, supervises and provides technical support for the Metering Technicians, Metering Clerks and contractors to ensure consistent standards of operation and service
Ensures Meter records are thorough and complete
Provides coaching, development, performance management, technical guidance and advice
Plans, organizes and supervises daily activities of operational unit
Participates in the interviewing and selection of staff and make recommendations for the hiring, reassignment, employment status change, promotion, demotion and/or dismissal of staff to ensure that all positions are filled by qualified staff
Evaluates the performance of direct reports, train and develop staff by providing technical advice, recommend external training, positive reinforcement, constructive criticism and discipline when necessary to ensure the maintenance of a knowledgeable and effective staff
Administers applicable Collective Agreement and represent management in grievance resolution

Safety Leadership

Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
Ensures all aspects of company's safety philosophy is executed and adhered to
Provides leadership through effective counsel and coaching of staff
Performs other duties as assigned

***
Skills & Qualifications:
Education & Specialized Knowledge

University degree or college diploma in electrical engineering/technology or recognized experience equivalency
Professional Engineer, Certified Engineering Technologist (CET), Certified Technician (CTech) designation
Advanced knowledge of billing, metering, power quality management, systems and software (MV90)
In depth knowledge of OHSA, EUSR rule book and associated safety regulations
Knowledge of regulatory and governmental requirements including Measurement Canada, IESO, OEB, ESA regulation legislation, codes rules and regulations
Knowledge of tools and equipment and their lifecycles and maintenance requirements
Strong understanding of electricity metering systems, principles and practices, electricity distribution systems, safety standards and protection codes
Ability to read technical drawings