IT Support Specialist - Vancouver, Canada - Netsmart Inc.

Netsmart Inc.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What are we looking for?
At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills.

We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests.

The primary function of this position is to assess and handle the technical support requests on-site and remote for Netsmart Clients.

We are looking for happy people who are good at tech and dealing with people and want to work for a supportive company.

Who are we?
Netsmart is an I.T. Managed Services Provider, serving Western Canada and the United States. We attribute our continued success to the passion and hard work of our amazing team.

We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience.

Our techs work closely with our clients, both remotely and on-site, to provide superior support and customer service.

Core Duties and Responsibilities

IT support on technical related requests onsite and remotely. Ticket creation and monitoring of resolution status
Network administration and maintenance of local area network services such as firewalls, switches, APs, and other devices
Implementation and maintenance of corporate backup systems
Administer virus protection and removal
Coordinate vendor technical support as required
Implement and comply with sitespecific operations and security policies
Implements, maintains, and adheres to all IT policies and procedures as set by Netsmart management
Travel as needed to remote client sites
Assisting other IT teams as needed
Must be available to participate in rotating emergency oncall support and weekend projects
Perform other duties as assigned

Qualifications

Tier 3 experience is preferred.
Technical diploma or equivalent is preferred
Higher salaries given to those who have Microsoft or VMWare certifications
Strong technical aptitude, especially relating to PC hardware. Competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
Class 5 Drivers License and access to a reliable vehicle
Must be eligible to work in Canada
Must be clear and fluent in speaking, reading and writing English
Criminal background check required upon offer of employment

Why work for us?

We offer a competitive salary, commensurate with your experience. Starting salary range of $84,000 $100,000 annually, with a performance review after 12 months.
Extremely Attractive benefits package including with 100% coverage for Dental, health and many other benefits.
Bonuses and mileage paid
Dynamic and supportive team environment
Work as an IT consultant with the opportunity to build strong relationships with dedicated clients.
We strive on providing amazing service to our customers.
Paid time off
Flex days
Higher raises than inflation.

We are excited to welcome new people to our team.

Job Types:
Full-time, Permanent

Salary:
$84,000.00-$100,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
Work from home

Flexible Language Requirement:

French not required

Schedule:

Day shift
Monday to Friday
On call

Supplemental pay types:

Bonus pay

Application question(s):

It is a requirement to drive to client sites do you have a valid driver's license and reliable vehicle to accomplish this?
Are you able to provide a security check?

Experience: