Desktop Support Technician - New Glasgow, Canada - TEKsystems
Description
Please Note: This is a 100% on-site, in-person position. No remote capacity. Please do not apply if you are looking for 100% remote or a hybrid work schedule. Please do not apply if you are not located in or near Nova Scotia region. Canadian citizens only.
Description:
1-5 years experience in Deskside Support troubleshooting computer hardware & software. Microsoft technologies including Windows 7/8/10, Microsoft Office Suite, email, PC hardware troubleshooting and maintenance. Experience with an Incident Management tool to receive, update, escalate and close incident tickets. Experience with PC refresh, asset management, PC lifecycle management. Managing responsibilities and priorities to achieve service-level agreements in place. Must be fluid with Network equipment - configuring, replacing and installing. Bring your own device solution (must provide cell phone). Good oral and written communications required.
Candidates should be the best of the best; mature, customer-service oriented with a "whatever it takes" mentality. Need a self starter, who can handle multiple tasks, prioritize requests, and manage customer expectations for service delivery. Will work by themselves at the site, with minimal oversight. Candidates must be comfortable educating and guiding employees. Candidates must also have a "thick-skin" and calmly resolve issues in a timely manner with quality outcomes. On-call duties required.
Top Skills Details:
1) Computer troubleshooting experience with software and hardware
2) Networking experience: replacing wireless access points
3) Able to to work independently & bring customer service mentality
Experience Level:
Intermediate to Expert level
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.