Platform Support Analyst - Vancouver, Canada - ATPCO

Description

Company Description

ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies.

ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. From shopping to settlement, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.

Employees are eligible for our benefits package including employer matched 401(k), group health insurance and wellness programs, paid time off, tuition reimbursement, standby flight program and employee collaborated work and life standards.

We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.

Job Description:


You Will:

• Proactively monitor all ATPCO Environments, Applications, Platforms, and Infrastructures via consoles and other tools for availability, stability, and performance
• Proactively monitor all processes and scheduled jobs for both Mainframe and Distributed Systems environments such as subscriptions and batch jobs to ensure that they are successfully completed within the required SLA/KPI and scheduled timeframes
• Support the management of severity 1 and 2 incidents and outages, establish bridge calls, and post provided communications
• Work closely with internal teams, external service providers, and vendors to ensure that the appropriate resources are involved to prevent service interruptions and restore services to normal operation as quickly as possible
• Provide timely support for adhoc requests such special processing requests (SPR), file transmissions, AFT/FTP retransmissions, and other customer requests
• Prepare accurate and uptodate turnover logs, documentation, and reports regarding all NOC activities during the shift
• Assist with postmortem for major incidents and a complete documentation of the issue, root cause, resolution, action items, and knowledge transfer in a timely manner
• Prior experience working in a Network Operations Control (NOC) or Data Center Operations (DCO) support environment
• Strong understanding of the daytoday Data Center activities such as batch processing cycles
• Experience with Linux shell commands, job scheduling tools, and ITSM tools
• Familiarity with AWS monitoring tools such as Amazon CloudWatch, Dynatrace, SolarWinds, Splunk
• Familiarity with $AVERS, BlueZone, BMC MainView, CICS, IBM Job Control Language (JCL), TSO/ISPF/SDSF, NetView Access is a plus
• Knowledge of tools and software such as Control-M/EM, Fiddler, Postman, Putty, IBM WebSphere, MQ Series, JIRA, DB2, SQL, Redis databases, OpenShift, and VMWare ESXi/vCenter is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.