Customer Service - Calgary, Canada - Executive Acquisitions

Description

We are a dynamic group of young business professionals We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.

As a business, we highlight customer focus.

Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

Responsibilities:

• Receives and processes customer purchase orders
• Enters orders received via telephone or on a provided tablet
• Enters electronic, paper, and manual orders online
• Verifies & Confirms customer orders and delivery expectations
• Quotes prices according to uniform pricing strategy and current market pricing
• Tracks order exceptions and maintain as needed
• Sales with Preferred Customers
• Direct Customer Service with new and current customers

Teamwork: collaborates with team members

• Seeks good communication and cooperation within our organization
• Coordinates all routine aspects of customer orders, requests, and inquiries
• Identifies and uses internal resources as needed to complete tasks
• Supports team goals
• Is receptive/flexible/adaptable to change
• Understands competitors and their service offerings

Requirements:

• Customer service, customer solutions and/or sales experience.
• Leadership role without formal authority
• Effective decision making
• Displays effective interpersonal & communication skills (internal/external)
• Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
• Achieves mutual understanding by summarizing & reviewing agreements
• Actively listens.
• Demonstrates understanding of our client's products and services
• Recognizes and responds to new/additional opportunities at existing customers
• Reliable transportation to the onsite location (possession of a personal vehicle is highly preferred)

Education/Training:

• Bachelor's degree preferred
• Customer Service experience preferred
  

The right candidate is local to the area and must have reliable transportation to and from the office daily and is able to start within 2 weeks if offered the position.

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