Business and Systems Analyst - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 7971

Number of Vacancies: 1

Department:
Information Technology Services Enterprise Architecture

Salary Information:
$88, $110,401.20

Pay Scale Group: 09SA

Employment Type:
Regular

Weekly Hours: 35,

Off Days:
Sat, Sun

Shift:
Day

Posted On:
November 6, 2023

Last Day to Apply:
November 20, 2023

Reports to:
Manager, Business Architecture

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Key Job Functions:

Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats:
conducts feasibility studies and assists in the preparation of business cases;

- analyzes requirements, constructs workflow charts and diagrams, studies system capabilities and writes specifications;
- schedules and conducts various meetings and workshops with business users in support of business analysis activities;
- ensures the quality of business analysis activities and subsequent formal documentation meets established TTC templates/standards and practices;
- identifies issues and plans response/mitigation strategies encountered by business users from a business analysis perspective; provides support in resolving operational problems and business issues encountered in production environments;

Analyze existing systems for improvement, recommend new system processes and takes part in project initiatives as assigned:
investigates existing systems and makes recommendations concerning changes and enhancements;

- assists in developing procedures to improve existing systems;
- conducts requirements gathering sessions with business users to create and review process flows and functional specifications;
- assists in formulating and defining systems scope and objectives based on both user needs and thorough understanding of business systems and requirements;
- consults extensively with clients during systems development life cycle; liaises with business user/department personnel to ensure requirements and dependencies are being met by systems and verifies that systems are operational and functioning successfully;

Present key information to the Project Manager and other IT teams for system improvement:
develops business analysis plans and status reports and reports progress to the Project Manager and Project Sponsor(s) as required;

- provides input in the development of business analysis/requirements time estimates;
- assists in providing recommendations and outlines benefits based on measured business value using business terms;
- identifies project business analysis/requirements phase risks;
- provides input from solution requirements perspective for procurement-type documentation;

Key Job Functions continued:

- assists in testing activities and in providing training to business users;
- defines problem areas through discussions with client and Information Technology Services management;
- establishes terms of reference for the analysis and solution to problems;
- interviews appropriate personnel during requirements, analysis and design phases of problem solution;
- responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.

Skills:

Communicate in a variety of mediums
Create and deliver presentations in various formats
Demonstrate appropriate and effective interpersonal communications through various media
Gather information and conduct research
Education and Experience:
Completion of a University degree or College Diploma in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
Experience with relevant programming languages, database design tools and data processing techniques such as SQL, Crystal Reports, PowerBI etc.
Experience in analyzing and documenting business processes and a demonstrated ability to bring clarity to business processes that may not be well understood by customers themselves.

Additional Requirements:

Knowledge of business and systems development across lifecycle, from methodology through analysis, design development, implementation and production suppor