Project Manager, Design and Delivery - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 406898

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Working closely with a number of internal partners, including IT, Operations, Marketing, etc.

the applicant will be responsible for assessing customers' and agents' needs and experiences in order to design and deliver programs with speed and accuracy.

Key Responsibilities:

Lead, plan, organize and implement the design and delivery of projects involving change management and systems implementation
Effectively engage, lead and influence crossfunctional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables
Actively lead the creation of business cases and financial forecasts to prove the viability of new initiatives, including data collection and analysis, process mapping and redesign, and potential operational efficiencies
Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions
Data analysis; Analyze data to proactively provide insight for opportunities and related solutions

Critical competencies:

Be highly selfmotivated with proactive & creative approach to problem solving
Ability to work in a fast paced environment and manage multiple projects through effective prioritization while meeting timelines
At least 1 year of experience in a similar role
Bachelor's Degree in Business, Engineering, Computer Science, or Marketing is an asset
Project Management Designation/Certification is an asset
Authentic, professional and confident communicator. Able to influence project teams and stakeholders through effective communication and presentation skills to all levels of the organization
High level of computer proficiency with Microsoft Office tools (Excel, Word, Powerpoint and MS Project)
Strong analytical skills in order to be able to interpret data and generate insights and actions

LI-PG

talent

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Don Mills || Canada : New Brunswick : Moncton || Canada : Newfoundland : St

John's || Canada :

Nova Scotia :
Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Laval || Canada : Quebec : Montreal || Canada : Quebec : Verdun

Flexible work profile:
Mobile

Application Deadline:01/24/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.