Client Retention and Service Advisor - Montréal, Canada - National Bank of Canada

National Bank of Canada

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Customer Service employee in the Insurance sector, you'll offer loan insurance solutions that will protect clients' assets. You'll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.

Your compensation
The salary starts at $25.34/hour. We also offer a salary increase after successfully completing three training blocks and a program to reimburse tuition fees.

Your role

Take calls from clients
Identify clients' needs and offer them suitable insurance solutions to protect their assets
Develop relationships with clients by offering products suited to their needs
Contribute to the team's objectives
Refer clients with specialized needs to the correct sector

Our Client Contact Centre is open Monday to Friday from 8:30 a.m. to 8:00 p.m., and you'll work a full-time schedule of 37.5 hours per week. Your work schedule is variable and you'll be informed of your schedule three weeks in advance.

Your team
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development
You'll begin with on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. During this time, you'll learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more.

We offer many career opportunities and encourage internal mobility.

Required skills

College diploma or equivalent
Experience in an advisory and/or negotiation role
Experience with client retention and developing client relationships

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Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.