Nfi Parts - Winnipeg, Canada - NFI Parts
Description
***The Customer Service Account Representative will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests) as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.WHAT YOU WILL DO:
- Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
- Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
- Provide pricing and availability on all daily quotes. CSRs will collaborate with Contracts Specialist who will execute customer contracts.
- Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
- Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
- Obtain daily quote and contract approvals and award information from customers.
- Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
- Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
- Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA's that are past due.
- Work with Traffic department on delivery issues with customers. If proofofdelivery required use online tracking or carrier tracking system.
- Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
- CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain preapproval from CSM and get required approvals on bids from CSM/CSD, VP or President.
- CSRs to coordinate insurance and bid bonds for customer RFP's when required while collaborating with the Contracts Specialist.
- Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
- Proactive selling of all products, from knowledge obtained from customers and the transit industry.
- Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
- Assist Accounts Receivable with collections when required.
- Request additional reports from Analyst as required.
- Review/create Contact Reports identify action items and coordinate any tactical responses required.
- Attend tradeshows as required.
WHAT YOU NEED TO BE SUCCESSFUL:
- Post-secondary education in a related discipline and/or equivalent experience
- Working knowledge of bill of materials is essential
- Superior knowledge in the use of Microsoft Office with advanced Excel skills
- Basic office equipment (computer, projector, printer, etc.)
- Advanced problem solving, organizational and analytical skills
- Ability to converse in a professional manner in both written and verbal communication
- Experience of Oracle systems and process would be considered an asset
- Basic knowledge of the transit industry and vehicles systems is an asset
- Motivated selfstarter, comfortable in a fast
*Travel is required for this position*
WHY JOIN OUR TEAM:
- Competitive Wage.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Ongoing employee development through a variety of inhouse training initiatives.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
