Guest Service Agent - Calgary, Canada - 1733265 Alberta LTD. o/a Hotel Clique
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wakeup calls
- Provide customer service
Computer and technology knowledge:
- Multiline switchboard
- Word processing software
- Spreadsheet
- Internet
Security and safety:
- Bondable
- Criminal record check
Transportation/travel information:
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Standing for extended periods
- Work under pressure
Personal suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Long term benefits:
- Group insurance benefits
- Life insurance
- Other benefits
Other benefits:
- Free parking available
- Team building opportunities
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