Bilingual Customer Service Teammate - Edmonton, Canada - Voilà

Voilà

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:175756

Career Group:
Distribution Centre Careers

Job Category:
E-commerce Delivery Ops & Cust

Travel Requirements:0 - 10%

Job Type:
Part-Time

Country:
Canada (CA)

Province:
Alberta

City:
Edmonton

Location:4007 Edmonton Spoke

Postal Code:
T6W 1A3

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization.

You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group's world-leading e-commerce grocery platform.

We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives.

Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries.

Your groceries delivered. Just like that.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview:

Voilà by Sobeys is an exciting e-Commerce grocery business that has launched in Southern Ontario and we are expanding our home delivery service in Western Canada.

We are looking to hire a team of bilingual customer service professionals to provide care to our customers in western time zones.

We are looking for individuals who will be compassionate, amaze our customers, are reliable and engage our internal teams to resolve any concerns that arise.

This is a work at home position and a great opportunity to contribute to building our grocery e-Commerce business.

NOTE:
THIS POSITION REQUIRES FULL BILINGUAL COMMUNICATION SKILLS - (English/French)

THIS POSITION ALSO REQUIRES FULL AVAILABILITY FOR SCHEDULING ALL SHIFTS AT ALL TIMES (Weekends and Holidays included)

Deliver a compelling customer service experience representing the Voilà brand, being respectful to our customers and solving our customers problems
Deescalate any continuous situations through understanding, empathy and empowerment
Exceptional writing and communication skills
Accurately update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)
Follows the Care Model of > Compassion; Amaze; Reliability and Engage
Exceptional skills in working with teams being collaborative and having a 'One Team Approach' mentality
Ability to build Loyalty with all customers
Comfortable with Training fellow teammates being a mentor or assist in ongoing or new hire training
Support Leadership team as required
Strong time management skills
Comfortable contacting customers on behalf of other departments and various customer initiaitives
Keep Leadership team informed of any emerging trends and potential escalations
Follow the guidelines outlined in training

Job Requirements:

Strong problem solving
Strong attention to detail
Ability to collaborate / deescalate with customers
Excellent communication skills (writing and verbal)
One Team Approach
Quiet Home Workspace
High speed internet
Ergonomic workspace

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.