Bilingual Servicing Analyst - Québec, Canada - Projuris Corp.

Projuris Corp.

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual (French/English) Servicing Analyst - Job Description**- Gathers and formats data into regular and ad-hoc reports, and dashboards.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
May function as a problemsolving resource for more junior staff.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements (SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.
Analyzes data and information to provide insights and recommendations.
Identifies and analyzes issues and problems and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
Supports the development of tools and delivery of training focused on delivering business results.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed

Requirements:

Bilingual (French/English) Servicing Analyst - Mandatory Skills

French and English (Fully Bilingual/high competency level)
Typically, between 3 years of relevant experience and postsecondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology
Good.
Knowledge and understanding of the business unit's key products and services, processes and controls
Good.
Knowledge of the risk and regulatory requirements of the business
Good.
Experience using Microsoft Office
Excellent communication, prioritization and team building skills.

Bilingual (French/English) Servicing Analyst - Nice to Have Skills