Bilingual Donor Relations - Ottawa - Hospice Care Ottawa

Description

This position is being posted to fill a current vacancy.

Position Summary

The Bilingual Donor Relations & Annual Giving Coordinator will deliver outstanding donor service, ensuring that every donor's experience with Hospice Care Ottawa is both meaningful and memorable. This role involves cultivating strong relationships with monthly donors, mid-level donors, and members Gleichzeitig fostering ongoing engagement, motivation, and loyalty. The Coordinator will collaborate with the team to develop personalized stewardship and recognition opportunities, support donor-focused communications, and assist with the planning and delivery of donor and fundraising events. Through thoughtful relationship‑building and cross‑functional collaboration, this role helps ensure Hospice Care Ottawa remains a top priority for donors' philanthropic giving.

Key Responsibilities

The Bilingual Donor Relations & Annual Giving Coordinator will assume responsibility for donation and event revenue, including but not limited to:

• Work with the Director of Development & Communications to create and administer the annual and mid-level giving plan, ensuring it integrates with all other fundraising initiatives.
• Contribute to fund development strategy and annual fundraising goals.
• Coordinate, design and write the direct mail program and work with external direct mail vendors.
• Coordinate all of the monthly giving program—welcoming new donors, payment tracking upgrade strategies, recognition, and retention.
• Collaborate with the Fund Development & Communications Coordinator and Fund Development & Community Engagement Coordinator to develop necessary communications for all fantasia giving programs (annual, mid-level, monthly, and planned).
• Coordinate Hospice Care Ottawa's signature fundraising event, Homes for the Holidays, supporting planning, logistics, timelines, sponsorship acquisition, volunteers and cross-departmental collaboration.
• Coordinate third-party fundraising events, serving as the primary liaison for community fundraisers and partners to ensure alignment with Hospice Care Ottawa guidelines, branding, and stewardship practices.
• Oversee and track stewardship activity in the donor database (Keela), ensuring timely, accurate, and consistent donor recognition and stewardship.
• Track and record donor interactions, listen for wealth indicators, and help to identify major gift and planned giving prospects.
• Contribute ornated moves management strategy by advising the development team of donors who progress beyond midന്ന並mon
• Build and nurture meaningful relationships with donors, sponsors and community stakeholders.
• Provide support to donation processing colleague, and assist with donation entry and phone calls as needed during peak donation times.
• Other duties as required.

Required Knowledge, Skills and Abilities

• Bachelor's degree or equivalent combination of education and experience.
• submetroy 3+ years' experience working on a small fundraising team.
• 3+ years of donor relations experience with proven abilities to build, maintain and grow relationships with a variety of stakeholders.
• Strong commitment to offering outstanding wewe and donor service.
• Bilingualism (French and English) required.
ক্ষর Ability to manage multiple projects at once, while also being able to put everything aside to care for and listen to our donors.

• Competencies include problem‑solving, attention to detail, strong interpersonal and communication skills, and the ability to work independently and collaboratively.
• Creative ideas and ambition to try and test new ways of thanking and recognizing donors, and new ways of achieving fundraising targets.
• Ability to work in a demanding, results‑oriented, busy environment as part of a closely‑knitted team and with many volunteers.
• Experience working with older adults and volunteers.
• Highly organized전에 self‑starter; independent and self‑directed.
• Excellent current skills and knowledge with constituent management programs such as Keela (or other CRM's), Raisely, Eventbrite, Microsoft Office ctor.

Support for Success

• Regular weekly Fund Development and Communications team meetings.
• Encouragement to visit each Hospice site regularly to learn from tamam others.
• Annual Staff appreciation retreat.
• Flexible one day a week work from home schedule.
• Ongoing access to Directors and Executive Director.

Reporting Relationship

Reports to the Director of Fund Development and Communications.

Position Status

Permanent, Full‑time (37.5 hours per week).

Position Schedule

37.5 hours weekly, 5 days worked; may require occasional evenings and weekends.

Compensation

$55,000–$61,000 per annum. Eligible for Group Benefits (Health/Dental, Life Insurance & Disability) after 90 days. Eligible for paid personal/sick leave.

Location of Work

May Court Hospice.

Travel

May be required and able to travel within Ottawa‑area to all Hospice Care Ottawa locations.

Language of Work

Bilingualism (French and English) required.

Vulnerable Sector Check

Required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties and required skills for this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Hospice Care Ottawa does not utilize any artificial intelligence systems (AI) to screen, assess, or select applicants for this position.

Employment Equity

Hospice Care Ottawa is an equal‑opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.

Aperçu du poste

Le coordonnateur bilingue des relations avec les donateurs et des dons annuels offrira un service exceptionnel aux donateurs, en veillant à ce que l'expérience de chaque donateur avec la Maison de soins palliatifs d'Ottawa soit à la fois significative et mémorable. Ce rôle consiste à entretenir des relations solides avec les donateurs mensuels, les donateurs de niveau intermédiaire et les membres, en favorisant un engagement, une motivation et une loyauté continus. Le coordonnateur collaborera avec l'équipe pour créer des occasions d'intendance personnalisées qui expriment une gratitude et une reconnaissance profondes et assurera que la Maison de soins palliatifs)

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