Tax Payment Program Administrator - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:

48717

Are you someone who thrives in a busy and challenging environment? Do you have good time management skills and enjoy the challenge of processing large volumes of information within tight deadlines? The City of Edmonton offers a monthly payment program (MPP) for property and business improvement area (BIA) taxes.

Program enrollment increases annually and represents collections of approximately $90 million per month. Payments made through the monthly payment plan account for over 40% of the total taxes levied.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Verify the accuracy of calculations for payment, penalty, and administration fee amounts and ensure accurate charges and initial payment months are applied
Review individual tax accounts to identify sources of errors and discrepancies in addressing, legal description and assessed party information
Maintain auditable documentation and electronic files for monthly payment information, correspondence and other documentation related to the program
Research returned monthly payment mail, redirect where appropriate, and update TACS records
Work with the Tax Service team and other Taxation teams in an integrated fashion to resolve complex and multifaceted customer inquiries and escalations
Update and maintain policy and procedure manuals related to the monthly payment program
Perform other related duties as required

Qualifications:

A minimum of three years progressively responsible general office experience including experience working in a municipal tax office
Experience dealing with the public in a politically sensitive environment and assisting in the instruction of less experienced staff is also required
Demonstrated ability entering large amounts of alphanumeric data with mínimal errors under tight timelines
Proficiency in POSSE, SAP and TACS is an asset
Knowledge of the monthly payment program guidelines, policies, and procedures
Excellent verbal and written communication, interpersonal and problem solving skills
Ability to perform work with a high degree of professionalism, integrity, diplomacy and confidentiality
Strong attention to detail and accuracy and ability to multitask competing priorities in a fast paced, highvolume environment
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Applicants may be tested

_ Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement_

Hours of Work: 33.75 hours per week; Monday to Friday

The weekly hours of work for this position are currently under review and may change at a future time.

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary:
$ $ Hourly); $47, $59, Annually)

Talent Acquisition Consultant:
RM/SG

Classification Title:
Clerk III

Posting Date:
Jan 22, 2024

Closing Date:
Jan 29, :59:00 PM (MST)

Number of Openings (up to): - Temporary Full-time

Union:
CSU 52

Department:
Assessment and Taxation

Work Location(s): Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3