Head of Claims - Toronto, Canada - Zurich Insurance

Zurich Insurance

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary- Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency assistance.- World Travel Protection (WTP) is a leading Travel Risk Management (TRM), medical and security assistance company, and Third Part Administrator (TPA).

Prevention is at the forefront of WTP wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilized to anticipate crisis from occurring.

In parallel, WTP provide robust response solutions to support insurers administer their travel protection products through our capability in customer service and claims.

At World Travel Protection, protecting people is our priority.

We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.- Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

- We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA sounds exciting right?
So, what's our mission?

Protecting travellers
and

supporting those responsible for their safety is our business.

We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.

As the Head of Claims you will lead and oversee all activities for Claims Operations for WTP. You will provide strategic direction and oversee management for several areas such as Quality Assurance, Planning & Execution, Regulatory Operations, and the Claims Customer Call Centre(s). You will collaborate with all areas of claims to establish shared services strategies that support the delivery of the claims value proposition while minimizing loss costs, and contributing to profitability and customer satisfaction to our clients. You are also responsible for directing all Claims transformation initiatives; and lead the coordination with internal and external Business Partners to ensure services provided aligns with requirements and goals.

What we ask of you:

Lead the overall operational, budgetary and financial responsibilities and activities for the Claims Operations by planning, forecasting, preparing annual budget, analyzing and recommending information and trends for executive level decision making.

Create 23 year strategic plan for Claims Operations by establishing functional objectives, analyzing market trends, identifying new strategic initiatives, and aligning with business unit specific strategies.

Maintain quality service by establishing and enforcing organization standards.

Responsible for technology oversight and spearheading the development, communication and implementation of projects that deliver superior claim service & claim outcomes that increases productivity and collaboration, and reduces cycle times.

Accomplish organizational strategic objectives by developing, tracking, measuring and evaluating results; identifying needs and trends, and recommending solutions.

Drive customer service results by executing on plans to influence satisfaction targets, collaborating with technical claims, business units and brokers, monitoring results and driving continuous improvement.

Provide Claims Operations leadership on the Business Councils, Operations Councils and Governance Groups.

What you'll bring:

Bachelors Degree and 7 or more years of experience in the Claims and Customer Service area

and

Professional proficiency in both English and a second language (perferrably Dutch, French, German, Italian and/or Spanish)

Effective verbal and written communication articulate and empathetic

Critical thinking

Strong attention to detail

Dynamic and open to change

Time management

Team focused

High levels of problem solving and decision making

Results driven and motivated

A future with Zurich

Now is the time to move forward and make a difference.

At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to tec