Senior Service Manager - Halifax, Nova Scotia
2 weeks ago
Job summary
Sr Services Manager Halifax (hybrid) Software consultancy As a Senior Service Manager you will assist in the direction and management of Support Services across assigned areas of ownership This will include overseeing other members of the service team including service mangers identifying future enhancements to process and systems and fostering strong client relationships to explore opportunities to win follow on business with existing customers You will also work closely with the Principal service manager in identifying opportunities across a range of areas within your assigned area of ownership Delivery Oversee a multi-disciplined service team with a customer centric support approach across multiple locations focused on service availability reliability and performance Ensures all service and support functions remain responsive to customer needs Ensures regular reporting to clients and Kainos management leads client service review meetings and internal support reviews Evaluates factors and risks that impact on services operational processes resources strategic direction enables most appropriate route change Manages financial aspects projects forecasting reporting invoicing Manages incident escalations escalating third parties as appropriate Demonstrable awareness business operational environments solutions delivered Ensures continual improvement programme put place wider delivery function Business Development Account Management Support future growth working closely Principal Service managers relevant Business Development leads assisting salesprocurement cycle position Kainos win profitable new business Work closely Managed Service Leadership making key contribution bid content collateral creation presentations Promote successes Kainos-wide our customers market case studies award submissions blogs tweets Takes responsibility devising costing viable winning solutions contributing account planning QBR Customer Engagement process Team Motivate empower teams create positive creative culture people perform well learn grow Ensure all team members clear goals receive feedback timely constructive appraisals Ensure team learning development objectives acquire maintain skills necessary relevant services Responsibility staffing teams onboard new members Build maintain constructive collaborative relationships clients suppliers stakeholders Governance Ensure appropriate governance arrangements technical quality standards developed followed project lifecycle Effectively manage risks issues escalating where appropriate Comply ensures compliance confidentiality nondisclosure policies agreements information security always Work quality compliance external auditors ensure meets standards accreditation Professional Development Growth Contribute continuous improvement initiatives Management Leadership Capability Understand current thinking Technology Experience Design Consulting capabilities drive alignment accordingly Encourage innovation technology beyond Managed Practice Proactively assist recruitment activities stable organisational growth Minimum Requirements Extensive experience commercial IT environment thorough understanding servicemanagement demonstrable success servicemanagement role Experience adhering disciplines qualitieservicemanagemenprojectmanagement ideally ISO2000 standard Minimum accreditation ITIL foundation similar Evidence developing managing sound client-supplier relationships good knowledge industry vertical e.g Financial Services Health Government Broad technology experience awareness contemporary software engineering practices behaviours Desirable Experience working key ITSM example Servicenow Evidence securing significant follow-on business existing client Intermediary level accreditation ITIL similar >
Job description
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