Senior Manager, Data Management - Canada - The University of British Columbia

Description

Senior Manager – Constituent Engagement Platforms page is loaded Senior Manager – Constituent Engagement Platforms
Apply locations UBC Vancouver Campus time type Full time posted on Posted Yesterday job requisition id JR17086 Staff - Non Union Job Category
Senior Manager – Constituent Engagement Platforms Department

42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Senior Manager provides overall management and technical leadership for a major functional area with multiple lines of service.

The senior manager plays a pivotal and strategic role as the driving force behind both Salesforce initiatives and related services, and also DestinyOne platform for non-credit programs at both campuses.

This role is focused on shaping the broader strategic direction and delivery of these cloud platforms that are our institution's core enterprise technologies.

The Senior Manager collaborates closely with academic and administrative units to deeply understand their unique needs, aligning product capabilities with the institution's overarching goals.

In this leadership role, the Senior Manager oversees project and sustainment teams to ensure alignment with UBC's strategic vision.

While Project Managers are responsible for executing specific projects, the Senior Manager sets the course, ensuring each initiative contributes to the forward-looking roadmap.

The Senior Manager also leads operational and ongoing sustainment efforts for the services in their purview, managing the support teams and strategically nurturing Salesforce and DetinyOne adoption.

Exceptional stakeholder relationship-building skills are vital to swiftly establish trust and gain profound insights into diverse community needs. This role excels in presentations and interpersonal interactions, adeptly engaging with executive leadership and technical units.

The Senior Manager is responsible for optimizing the university's investment in Salesforce and DestinyOne platforms, strategically positioning the platforms to enhance teaching, learning, research, and workplace productivity.

The Senior Product Manager reports to the Director of Program Delivery and works closely with the rest of the UBC IT teams, campus stakeholders, vendors and external institutions.

The incumbent supervises a team of professionals including managers, business analysts, developers, technical analysts, application administrators and quality assurance analysts.

Responsible for developing strategic service designs in collaboration with IT and business stakeholders that effectively meet requirements of the greater strategic direction of the university.

Oversees project and sustainment teams to ensure alignment with UBC's strategic vision.

While Project Managers are responsible for executing specific projects, the Senior Manager sets the course, provide overall management and ensure each initiative contributes to the forward-looking roadmap.

Assesses variances from the functional area(s) plans, budgets and schedules, develops and implements changes as necessary to ensure that scope, time, cost, and quality objectives are achieved.

Negotiates with Vendor for services and licenses as required.

Leads long range planning for enterprise projects of complex campus wide information systems, and develops and maintains technology roadmaps for the functional area.

Promotes application lifecycle best practices and applies and follows appropriate change management methodologies and best practices.
Anticipates and analyzes emerging trends in technology to assesses the impact and advise senior management.

Spearhead the Salesforce initiative at UBC as its chief advocate and champion, and collaborate with academic and administrative units to understand their needs and align product capabilities.

Strategically leverage the university's Salesforce and DestinyOne platforms investment for workplace productivity as well as teaching, learning, research purposes.

Lead the planning and implementation of Salesforce enterprise roadmap at UBC.

Establish and manage enterprise governance processes and practices within the platforms, in collaboration with Enterprise Data Governance and other relevant IT and business executive stakeholders.

Focus on strategic platform adoption and cost-effective management.

Track and report on key performance metrics related to adoption, usage, and ROI, and how these metrics inform strategic decisions.

Leads project teams and ongoing sustainment teams. Negotiates for, sources and obtains financial, physical, or human resources to support long-term projects and programs.

Develops and ensures systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks, and achieve functional area results.

Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.

Develops and manages reporting Managers, team leads, professionals and other staff including selection, training, coaching, performance management and all other people practices.

Manages the staff performance assessment process and conducts regular meetings with direct reports.

Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.

Manages performance concerns and disciplinary action in collaboration with HR and, where applicable.

In the Senior Manager role at UBC, errors or lapses in judgment can significantly hinder the delivery of collaboration and communications services.

Misalignment with academic and administrative units or ineffective leadership of project and sustainment teams may impede the university's strategic goals.

Failures in managing salesforce and DestinyOne adoption might affect its long-term utility.

Failure to meet service level obligations for performance and availability of services could adversely impact the University community, including the large majority of students, faculty and staff, and could cost millions of dollars in lost productivity, funding and revenue.

It also risks damaging the reputation of UBC and UBC IT.

In the Senior Manager role at the University of British Columbia (UBC), direct supervision is provided by the Director of Program Delivery.

Additionally, Program guidance and strategic direction are received from Salesforce initiative sponsors.

Supervision Given The Senior Manager supervises staff directly and indirectly through subordinate leaders; oversees deliverables assigned to contractors and other individuals on a project basis.

Indirect responsibility is exercised over project teams, which are assembled from a combination of PMO and operations team members to drive specific initiatives forward.

This comprehensive supervisory approach ensures the successful execution and ongoing enhancement of Salesforce initiative and related services.

Post-graduate degree in a relevant discipline such as computer science or business administration.

Minimum of ten years of relevant experience including at least four years of management experience plus three years of specialized experience in the design and implementation of major computer systems.

Strong Salesforce platform knowledge is vital.
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity and inclusion.
Having a Project Management Professional (PMP) designation is considered an asset.

Procurement :

Proficiency in preparing RFPs and managing RFIs/RFPs for the evaluation, selection, and procurement of products and services from vendors.

Management Skills :
Expertise in change management, budget development, financial management, and risk management.
Experience in a higher-education environment, as well as knowledge of policy and regulatory compliance, is an asset.
Project
Management Skills :
Demonstrated ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources


Resource Management :
The ability to identify, obtain, and effectively manage organizational resources (e.g., people, materials, assets, budgets).

Multitasking :
Proficiency in managing multiple tasks and priorities, working in a fast-paced environment, and meeting time-sensitive, critical deadlines.

Development Knowledge :

extensive knowledge of applications development methodologies, as well as development and implementation best practices, "rules of thumb," and benchmarks is an asset.

Effective leadership, consulting, consensus building, conflict resolution, negotiation, and team-building skills are assets.
Leads discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Debates opinions, tests understanding, and clarifies judgments.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.

Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.

Identifies potential consequences and risk levels. Monitors performance trends and identifies opportunities to improve standards. Establishes clear goals and priorities needed to assess performance. Translates analytical reports into management presentations, and provides guidance to resolve issues. Enterprise Knowledge - Directs and coordinates the development and implementation of process-based solutions that cross organizational lines.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally.

A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential.

New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

however Canadians and permanent residents will be given priority.