Senior Zendesk Specialist

Only for registered members Canada

1 month ago

Default job background
$20 - $60 (USD) per hour

Job summary

We are redesigning our support workflow and need an expert Zendesk consultant to help implement core improvements quickly. Our goal is to transition from an email-driven support experience to a structured authenticated form-based workflow with clear SLA handling routing reporting.

Responsibilities

  • Configure JWT SSO settings in Zendesk Admin Center.
  • Buid two distinct ticket forms using Zendesk Guide.
  • Ebable Zendes Federated Search Enterprise feature.

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