Senior Zendesk Specialist
1 month ago

Job summary
We are redesigning our support workflow and need an expert Zendesk consultant to help implement core improvements quickly. Our goal is to transition from an email-driven support experience to a structured authenticated form-based workflow with clear SLA handling routing reporting.Responsibilities
- Configure JWT SSO settings in Zendesk Admin Center.
- Buid two distinct ticket forms using Zendesk Guide.
- Ebable Zendes Federated Search Enterprise feature.
Job description
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