Retail Support Agent - Sherwood Park, Canada - Alberta Motor Association

Alberta Motor Association

Verified Company

Sherwood Park, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AMA:

YOU'RE ALL ABOUT

_going_

THAT

_extra_

MILE TO

_help_

OTHERS.

Posted: _
Closing: Until filled_
Location: AMA Sherwood Park (Temporary 6 months)_

WHAT MOVES YOU

You love the fact that every day on the job is different from the last and you're excited at the opportunity to always be learning something new, often in new environments too.
You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
You've got mad skills when it comes to thinking on your feet in a fastpaced environment.
You welcome the opportunity to face a challenge headon and know how to handle even the toughest situation with patience and grace.
You've made it your personal mission to take customer service to the highest possible level.

WHAT YOU'LL DO

Report to the Manager of Member and Travel Services.
Provide outstanding customer service and support to our members, keeping on top of and promoting appropriate AMA products and services.
Complete membership, basic registry and entry level travel product and service transactions accurately, confidentially and in a timely manner.
Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers.

(Retail transactions include but are not limited to:
membership support, gift card sales, movie pass sales, International Driver's Permits, road test check-ins, Parks Canada passes, Driver's Education programs, ski passes, passport photos, basic registry services [MOVES], and other retail items sold in center).

Provide backup for our Member Services Coordinators.
Various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned.
Assess member needs and match with the appropriate representative best qualified to complete the relevant product and/or service. This will be most critical where specialization is required for complex customer needs.

WHAT YOU'VE DONE

You're at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You've got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
You're no newbie to customer service with 12 years of retail and/or administrative experience.
Your awesome attitude and genuine desire to help people is what matters most in this job.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.