Lead Hand Technician - Ottawa, Canada - Joe Johnson Equipment Ottawa

Joe Johnson Equipment Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LOCATION:
Ottawa, Ontario

POSITION TYPE:
Full Time - Afternoon Shift (4 x 10 hours)

***: The Lead Hand is responsible for scheduling and overseeing work completed in alignment with established procedures. They will be accountable for ensuring a safe and efficient work culture. The Lead Hand will be expected to be billable approximately 50% of the time.

WHY WORK AT JJE?

Up to $ Signing Bonus offered for Apprentices and Licensed Technicians
Competitive compensation package with annual increase opportunities
Paid personal days
Robust Group Benefits 100% paid for by the Company inclusive of Health, Dental, Life, Disability and Travel coverage
Employee Assistance Program (EAP)
Employer Matching Retirement Savings Plan
Profit sharing opportunities paid quarterly
Opportunity to grow professionally
Work boot, tool and prescription safety glasses reimbursement
Tuition & Professional Development paid
Factory training opportunities and Technician training bonus up to $3,000.00
Ongoing safety training and safe work environment
Federally recognized as certified Employment Equity organization

POSITION REQUIREMENTS/QUALIFICATIONS:

Licensed Heavy Equipment or Truck & Coach Technician
Valid driver's license with a clean driver's abstract
DZ license is an asset
2+ years' experience Supervising/Leading a team of Technicians is preferred.
5+ years of heavy equipment industry and equipment experience
Experience using ERP software
Experience setting up and operating complex machinery
Strong mechanical abilities, including hydraulic, pneumatics and electrical repair
Advanced experience using MS Office Suite, including Word and Excel
Safety oriented and strong understanding of provincial safety regulations. Previous health and safety supervision experience is an asset
Positive attitude with the ability to motivate, coach and train technicians
Team oriented and willing to assist others when required
Exceptional time management and organizational skills
Ability to plan and execute aspects of work independently
Commitment to customer uptime and ensuring customer communication is a priority
Advanced verbal and written communication skills

SPECIFIC ACCOUNTABILITIES/DUTIES:

Oversee the daytoday operations within the Service Team to ensure Technicians are working safely and in alignment with JJE work procedures
Supervise the Technicians to ensure they are completing jobs on schedule and their work is meeting quality and efficiency targets
Assess quality of work to ensure optimal output
Routinely inspect the Shop to ensure it is kept organized, clean and free from workplace hazards
Make recommendations related to Shop equipment and ensure all Shop equipment is in good working order
Meet with the Branch Manager daily to discuss shift goals and review efficiency reports
Collaborate with the Branch Manager to review schedules, assign work, address and update customer status in accordance with internal protocols to ensure internal and external customer expectations are met
Meet with the Service Writer daily to review schedules, assign work, address and update customer status
Communicate effectively with customers on "in progress work" for updates or costing
Oversee all repairs, troubleshooting and diagnostics performed in the shop and sign off on repairs as required
Perform final run test of new/used equipment as required and sign off in the work order to mark the job as complete
Ensure required paperwork is completed for each job and submit to the Service Writer in alignment with JJE position
Assess and determine the training needs of Technicians and work with the Branch Manager and Human Resources Manager to plan training accordingly
Provide input regarding each Technician's performance to the Branch Manager during performance review process
Provide technical expertise and guidance to Technicians
Ensure all health and safety policies and procedures are adhered to
Perform work on equipment up to 50% of time
Work in collaboration with other JJE departments and branches as required to ensure efficiency and customer service expectations are met
Provide training and equipment overview to customers as required on JJE or customer premises
Complete additional tasks as assigned
Prepare accurate quotes and design plans for new equipment as per customer and sales requests
Participate in customer Pre-Delivery inspections
Responsible for the quality control for work performed by technicians within the team
Provide guidance and training to technicians within the team
Advanced communication of any/all work segments that will be overestimated time
Responsible to monitor teams' efficiency targets