Project Manager Mes Customer Service - Canada - Lufthansa Technik AG

Lufthansa Technik AG
Lufthansa Technik AG
Verified Company
Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Are you passionate about the aviation industry? Are you looking for a great working environment, where your employer values your opinion and promotes innovation?

The
Project Manager MES Customer Service is responsible for:

  • Managing MES customer inquiries and concluding a single contract
  • Accepting and coordinating customer inquiries
  • Developing, issuing and negotiating proposals, including calculation and coordination with MES product lines
  • Negotiation and conclusion of individual contracts
  • MES customer event management including
  • All customer communications, management of engine shipments
  • Preparation of engine commissioning and/or field interventions for onwing and onsite activities
  • Coordination of initiation dates and field team events
  • Preparation of cost estimates
  • Preparation of credit notes
  • Customer relationship management (feedback management, customer visits, event review meetings etc.)
  • Support management of out standings
  • All other duties as assigned or required**_
The ideal
Project Manager MES Customer Service must meet the following requirements:

  • Bachelor's degree required
  • Master's degree desired
  • Minimum of 3 years of successful experience in a high technical level customer service field required
  • English language required
  • German and/or other language desirable
  • Must have customer service experience in a technical environment
  • Experience with aircraft gas turbine engines is a plus
  • Knowledge of LH Group capabilities, procedures, advantageous IT systems and processes desirable
  • Knowledge of MS Office and SAP
  • Responsible for budget: costs and revenues
  • Highly professional
  • Excellent reliability
  • Excellent sense of responsibility
  • Excellent judgment
  • Willingness to travel
  • Constant time pressure
  • High level of stress
  • Must possess a legal work permit in Canada
  • CV/ Resume and cover letter required**_
  • Company will not provide relocation assistance**_

Salary:
$1.00-$2.00 per hour


Work Location:
One location
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