Fulfillment Officer - Woodstock, Canada - FirstOntario Credit Union

FirstOntario Credit Union

Verified Company

Woodstock, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why FirstOntario?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted cooperative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Fulfillment Officer is responsible for adjudication on identified mortgage broker submissions and providing administrative support to the team to ensure personalized service for the broker network, members and prospective members.

Role

Conduct file reviews to ensure documentation is complete and accurate prior to funding
Accurately process ALT-A, B Nontraditional and C-Nontraditional Mortgage renewals
Focus on mortgage retention through internal and external member contact
Review, recommend decisions, and when within approved limit, make adjudication decision on mortgage broker credit submissions
Coordinate and monitor the quality of credit submissions from various sources, ensuring timely and accurate submission of all retail credit reports
Keep informed of, and be excited to implement service improvements, new concepts, efficiencies, processes, software technology etc. that will improve the operating proficiency of the retail lending function
As required, assist employees in solving problems and helping with complex workrelated matters
Answer and/or investigate queries from brokers and/or staff by telephone, making referrals as necessary
Keep informed on FCU mortgage products/services, interest rates, lending policies/procedures and other pertinent information
Pay close attention to details when you prepare all required documentation and gather all pertinent information to ensure a complete credit file, referring any credit not approved to the appropriate person
Complete all related reports, entries, followup on deals as required
Consider, recommend and when appropriate implement efficiencies and improved systems and processes
Play an active role in your personal professional development, participating in/subscribing to professional associations as approved
Consider health & safety as a primary concern to ensure the overall wellbeing of yourself and others
Perform other duties as required

Required Skills:

Hold a postsecondary Degree or Diploma in business or economics or an equivalent combination of education and industry experience
Have one to three (13) years' lending experience in the financial services industry, specifically in the area of mortgage credit
Have working knowledge of credit investigation, analysis and related policies and procedures
Have experience preferably in the financial services/mortgage financing industry
Have working knowledge of lending platforms; CRIterion is considered an asset
Experience and knowledge of CMHC and Sagen Insurance requirements
Be highly analytical and detail orientated when it comes to reporting, data analysis and writing credit deals
Enjoy being a team player, willing to assist other staff as required
Be adaptable and an organized multitasker that thrives in a fast pace, growing work environment
Ability to work under pressure and with time sensitive deadlines
Have strong underwriting skills and good negotiating skills
Demonstrate clear written and verbal communication skills
Be willing to work irregular hours as required to accommodate member service demands and deadlines
Enjoy being a team player, willing to assist other staff as required
Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

Our Story

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed.

We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located.

Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.