Slovene & English… - Toronto, Canada - Callnovo

Description

We are seeking 2 highly motivated Slovene & English Bilingual Customer Service Representatives for one of our eCommerce seller.

Key Responsibilities:

— Responding to customer inquiries via inbound/outbound phone, email, live chat, WhatsApp and/or Viber.
— Handling correspondence from customers requesting product information, payment options, checkout support, shipment information, and inventory information.
— Providing prompt and accurate responses to customer inquiries.
— Ensuring customer satisfaction by exceeding their expectations.
— Escalating customer issues to appropriate departments when necessary.
— Updating and maintaining customer records in our CRM system.
— Monitoring and tracking customer feedback and complaints to identify trends and improve our services.

Qualifications and Requirements:

— Fluent in both Slovene and English languages (written and spoken).
— Minimum of 1 year of experience as a Customer Service Representative or other relevant role.
— Excellent verbal and written communication skills.
— Ability to multitask and prioritize tasks efficiently.
— Strong problem-solving skills.
— Availability to work flexible hours including evenings and weekends.

Nice to Have:

— Familiarity with CRM systems and customer support software.
— Experience in eCommerce or online retail is an added advantage.
— Sales experience is also preferred

Working Shift:

Our client want to cover 9 am to 9 pm Solvenia Time Monday to Sunday, so we wish our agents can accept turn shifts. Each agents request to work 12 hours per day, max 4 days per week ( one day work and the next day off )

Benefit:

— At least 3 days off per week
— Work from home