Care Manager - Vancouver, Canada - SE Health

SE Health

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Care Manager ensures quality of client care by supervising Community Health Workers (CHW) in Vancouver and Victoria, performing routine community visits, working collaboratively with agency staff and with other care professionals involved in the provision of care.

Perform duties within the competency guidelines and standards of practice outlined by the college of LPNs/RNs of BC and the current legislative scope of practice in a community health setting.

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Key Duties and Responsibilities:

Provides guidance to service co
ordination to ensure effective day to day operations
Supervises CHW's by providing ongoing feedback and conducting probationary and annual performance reviews.
Participates in orientation, training and setting of performance expectations of new CHWs
Maintains and fosters effective and timely communication with Schedulers and CHWs
Recommends training requirements for individual CHW's and assists with ongoing CHW educational opportunities, including providing inhouse education
Identifies skills and/or knowledge gaps relative to the CHW program operations and ensure the staff have the skill set to meet individual client needs
Provides consultation and training for delegable tasks. Must have an in depth understanding of the Personal Assistance Guidelines (2008)
Conducts client visits and updates care plan information. Oversees the implementation of individual care plans as determined by assessment. Communicates client care plans to CHW's and Schedulers
Documents, investigates, and responds to inquiries, client feedback and concerns related to the delivery of home support services by investigating CHW practice issues and taking required and timely action
Provides information to CHW's, clients, and families with regard to available resources
Provides advocacy services on behalf of CHW's clients, and families
Assists with Worksafe BC accident investigation followup as required including home visits to review and ascertain events that led to the accident. Reports information verbally and in writing to Chair, OH & S committee
Maintains pertinent records (i.e., employee files paper and dated notes, visit reports) including computer records as required
Practices Performance Management and Participates in CHW corrective practice discussions as required
Provides back up for other teams during any absences
Rotates on call as necessary
Collaborates with Schedulers to effectively deploy CHWs recognizing the impact of key cost drivers i.e. travel time, mileage, etc.
Follows employee relations processes and relevant policies and procedures
Maintains up to date knowledge of relevant agency policies and procedures and recommends changes as appropriate
Completes data collection for chart audit and other quality reports
All other reasonable duties as assigned

Qualifications:

Education, Training and Experience:

Full scope RPN Certification, current BCCNP registration required.
Full scope of RN Certification, current BCCNP registration required.
Equivalent education, training, and experience as determined by the employer.
Training and proficiency in computer operations.
Oneyear previous nursing experience in a health care setting.
Oneyear of supervisor experience

Skills and Abilities:

Communicate effectively both verbally and in writing
Supervisory experience and skills
Independent worker with a minimum of supervision
Good health, physically and mentally able to carry out the assigned duties in the working environment
Ability to establish and maintain harmonious working relationships, and to participate effectively as a team member
Ability to recognize changes in clients
Computer skills
Must have a valid driver's license and access to a personal vehicle

ABOUT US:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada.

We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing.

We are always inspired to make a difference.

As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.

We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We're a great place to work, and we hope you'll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.

Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

INDMED