Service Operations, Manager - North York, Canada - Genrep

Genrep

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ROLE DESCIPTION:

Since 1983, GENREP has been providing generator solutions to Canadians. As the distributor of SENECA GENERATORS, we are uniquely equipped to solve all your power generation needs. We design and supply complete systems including fuel storage, exhaust, sound attenuation, transfer switches and switchgear.

Genrep is the exclusive Canadian distributor for two world leaders in Diesel Engine technology, FPT and DOOSAN, and the Ontario and Quebec distributor for MITSUBISHI DIESEL ENGINES.

We are also national distributors for AKSA and BAUDOUIN engines Our engine team is ready to work with OEM's of any size to come up with the best engine solution to meet your power, size, technology and cost requirements.

The
Service Operations, Manager has the responsibility of leading Genrep's Service business from an administrative standpoint.

Working with the Service team, the
Service Operations, Manager will ensure the day-to-day operations of the Service Administrations team is executed following required process' and guidelines.

This includes ensuring proper order management and scheduling, Job execution and scheduling, job profitability review and costs analysis.

Working with the Field Service Supervisors, ensure that the Service's are being provided as agreed, quoted or contracted, including ensuring schedules and deliverables are met, Health and Safety Policies are followed and required documentation is being completed.

The Service Operations, Manager will ensure processes and policies within the service business are adhered to ensure growth, profitability and market leading WOW customer service.

Marketing, human resources, IT, and finance are third party service departments to the Service business.

Main Responsibilities:

Assist with the Management of the Service budget including capital expenditures and training
Ensure the profitability of the Service business by ensuring efficient execution of service process
Track key metrics for monitoring the Service business including:
Quote turn time
Technician efficiency
Contract execution (did we perform required service per schedule)
Customer satisfaction
Technician training and certification
Ecall response time
Assist with the development of capital strategies including vehicles, trailers, load banks and other tools
Lead a best in class service operations team
Work with the sales and contracts team to grow Genrep's Service business
Ensure shop equipment and work vehicles are maintained for correct operation and safety.
Ensure Genrep's policy and procedures are observed and updated as required.
Lead procurement and warehouse teams to develop supply chain strategies to support the business needs including Kanban programs and Truck Stock
Maintain familiarity with a relevant codes and regulations (CSA282, TSSA, B139, etc.),
Role is the business leader for the Service Administration business. Technical leadership is provided by the Field Service Supervisors
Identify employee training requirements and make training arrangements as required.
Working with the Field Service Supervisors, development of a formal technician training/evaluation program.
Review job profitability
Other duties as required.

Shift Time:7:30 am - 4:00 pm, Monday to Friday

Location:
North York, On

Report to:
Director, Service

Desired Skill, Knowledge, and Experience:

Post‐secondary education in Business or Engineering.
5+ years of experience in field service, maintenance, property management and/or heavy equipment.
5+ years of experience in Management.
Familiarity with generators, engines, and their associated parts.
Working knowledge of CSA rules and regulations.
Ability to maintain confidentiality at all times.
Fluency, both written and oral, in English.

Why Join Genrep Ltd.?