Cage & Count Attendant - Canada - Great Canadian

Great Canadian

Verified Company

Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Under the direct supervision of the Cage Manager or Supervisor, this position is responsible for exceptional customer service, counting and movement of cash assets from the gaming floor, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site.

Ensures adherence to the Company
- s policies and procedures, motivates and leads by example and supports Great Canadian
- s learning environment while establi shing a safe and welcoming work environment for all team members.

**Key Accountabilities

Handles cash transactions including but not limited to foreign currency exchange, cheques, short pays, over payments, cash cou nts, coins and bills
Monitor and report all discrepancies and suspicious cash activities
Redeem and sell gaming vouchers, value chips, racing tickets and programs
Manage, control, transfer and balance financial assets; verifi es and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits
Issues opening floats to varies Departments; reconciles closing floats
Transfers and stores floats, keys and record keeping do cuments
Documents and reconciles transactional counts for reporting purposes; and reconciles bank deposits and prepare revenue reports
Effectively resolve all guest complaints and comments regarding transactions/exchanges
Bu ilds strong working relationships with guests and team members; and communicates effectively with all appropriate operational departments
Counts bills, coins and cash equivalents; collect Cash Boxes from Slot Machines and Table Games Organizing and securing the storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
Bagging, bundling, securing and transporting financial assets
Perform duties in a safe manner; report any potenti al safety hazards to management staff
Complies with GCGC Service Operating Procedures to ensure the security and integrity of the count room operation
Communicates effectively with all appropriate operational departments and buil ds a strong working relationships with internal and external guests
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned or directed

Educat ion and Qualifications

High School Diploma; post secondary education an asset
Minimum 1 year of experience in customer service and handling cash (preferably large volumes)
Strong knowledge of cash, foreign currency a nd other settlement types
Working knowledge of computer software, and ability to learn new software and systems
Strong mathematical aptitude, ability to work within a confined space, and have good handeye coordination
Abi lity to work in a physically demanding area and be familiar with a highvolume, fast paced, shift work environment
Excellent communication, multitasking, organizational, teamwork and analytical skills
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Ability to successfully obtain a Gaming License

Work Environment Considerations