- Français
- Locations
- Home
- Product & Services Bearings and Seals Chemicals and Paints Conveyor Systems and Components Industrial Mill Supply Linear Motion Lubrication Management Mechanical Power Transmission Motors, Drives and Lighting Pneumatics Safety
- Solutions Continuous Improvement Innovative Enterprise Solutions Intelligent Technical Solutions Product Information Database Management Smart Program Solutions Value Fit Product Solutions
- Resources Product Line Card
- About Us The CB Story Case Studies Subscribe to CB's Email Communication
- Careers
- Contact Us
- Act as first point of contact for customers via phone, email or in-person (sales counter).
- Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
- Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
- Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
- Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
- Build and maintain sustainable relationships with customers and vendors, and collaborate with internal/external teams to ensure high service levels.
- Provide shipping and receiving, in-person counter sales, and other branch-specific support (as required).
- Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.
- High School Diploma required; post-secondary education preferred
- Minimum 1 year customer service experience required
- Knowledge of MRO industry and related products an asset
- Basic computer literacy (i.e. MS Office Suite)
- Basic mathematical skills
- Excellent communication, including written, verbal, and active listening skills
- Excellent organizational and time management skills; and the ability to multi-task
- Ability to lift 70 lbs. occasionally as part of shipping/receiving support
- Performance-driven; achievement-orientated
- Good team-player with the ability to build strong, functional relationships and work collaboratively
- Accepts accountability for and takes pride in their work
- Socially adaptable; able to gauge one's audience and speak on their level
- Resourceful and creative problem solver
- Takes initiative and drives for results
- Resilient, professional, and conducts their business with tact and diplomacy
- Curious, probing, inquisitive and eager to learn
- Comprehensive Group Benefits Program
- Employee & Family Assistance Program (EFAP)
- RRSP Matching Plan
- Personal & Professional Development Subsidy
- Employee Recognition Program
- Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
- Constructive, engaging organizational culture
- Opportunity to work alongside experienced industry professionals
customer service representative - Halifax, Canada - Canadian Bearings
Description
Job Details
CUSTOMER SERVICE REPRESENTATIVE
Status: Regular/Full Time Location: Halifax, NS
Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.
It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.
We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:
WHAT YOU'LL BE DOING:
WHAT YOU'LL BRING TO OUR TEAM:
QUALITIES OF A GREAT FIT:
BENEFITS OF BEING PART OF THE CB TEAM:
Our careers allow you to utilize your skills, knowledge, and experience while at the same time offering you a position that you will find both challenging and rewarding as you realize your potential and achieve your career goals.