Sales (Revenue) Operations Support - Mississauga, Canada - Rodan Energy

Rodan Energy

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Rodan Energy is a leading North American provider of solutions that helps our customers meet their goal of having a reliable, sustainable supply of power. Together, we are making sustainable, attainable

Join Rodan to be part of a growing and innovative industry. Rodan was recognized as one of Canada's Top Small & Medium Employers for three years in a row This is a terrific place to learn and grow in your career and be part of a positive work environment. We offer rewarding careers and foster a collaborative culture where employees can produce their best work and reach their full potential.

To fuel our expansion and drive market success, we have an exciting opportunity available for
Sales (Revenue) Operations Support.

Job Information:

Reporting into the Managing Director of Sales, this role plays a vital role in ensuring the smooth functioning of the sales process by performing various administrative task and coordinating with different departments.

You are responsible for the development, maintenance and improvement of the processes and systems needed to ensure Sales targets are successfully and efficiently met or exceeded.

Rodan fosters a culture that promotes health and wellness and encourages work-life balance. This is a flexible hybrid role where you are required to work both remotely and in person depending on business needs. You will be required to work at our Corporate HQ in Mississauga a minimum of 2 days per week to attend and participate in workshops, projects, or team meetings.

Main Responsibilities & Duties:

Owner and internal expert resource for Salesforce CRM
Work with the Leadership Team to understand the various department needs and ensure Salesforce is configured to meet functionality requirements
Be responsible for the continuous evaluation and implementation of enhancements, fixes and additional features, platforms and technologies
Provide daytoday support for users across core Sales & Marketing platforms
Create and maintain Standard Operating Procedures (SOPs) and workflows for Salesforce.

These SOPs should ensure there is:
accurate visibility of the sales pipeline, tracking of closed deals and the ability to forecast sales; clear definition of the requirements for different stages of the sales cycle; and the account, market and competitor information we should try to collect during all customer-engagements to improve market understanding

Create training materials and modules and deliver Sales and Marketing platform training for staff
Create and manage lead generation databanks. This requires working independently and with Marketing to source and analyze information from multiple sources so that leads and/or accounts are assigned to Business Development in sufficient volume and quantity as required to meet business objectives. Manage the assignment of Accounts to Business Development and Channel Partner to avoid conflict. Based on this analysis, contribute to identifying market opportunities
Create and maintain pipeline reports that provide visibility of: the different stages of the sale cycle and the progress of Opportunities through these; Opportunities by Business Development Manager, Markets, Lines of Business etc.; forecasts based on stage probabilities
Create and maintain dashboards to demonstrate progress towards sales quotas both at current time and during the course of the year
Create and maintain reports activity metrics for Business Development, these metrics should include volume of calls, meetings, opportunities etc.
Provide analysis of conversion rates, average deal size/cycle length etc. to help identify process improvements
Ensure Salesforce can be used as a database and generate market reports on: industry sector by geographic region; and competitor account status
Work with Market Operations to ensure registration deadlines are understood by Business Development
Assist with creating and updating Market Playbooks and ensuring the tools and materials required by Business Development is up to date and accessible. This includes collateral, pricing tools, Customer Agreements, Letter of Authorization, Non-Disclosure Agreements etc.
Provide training on Sales Operations as required to the team and new hires
Champion the creation of ongoing market and competitive activities and report in a monthly dashboard. This may include messaging, new products, market updates etc.
Deliver a dashboard of results from various Salesforce Account Engagement campaigns to test, track and adjust campaigns ongoing and improve performance
Assist in the management of outgoing marketing automation campaigns

Due to the growth of Rodan, you must be willing to turn your hand to other tasks depending on business needs.

Requirements:

Postsecondary education in business, engineering, project management or related field or equivalent in training, experience and education.
Must be
Salesforce Administrator certified and have e