Portfolio Resource Coordinator - London, Canada - Paladin Security

Paladin Security

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Portfolio Resource Coordinator

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our London Branch.

This position will work closely with Paladin's CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
Fill cancellations and openings in the daily schedule
Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
Take on a large role in Paladin's deployment process
Ensure billing accuracy and compliance on a weekly basis
Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll

Qualifications:

Proven ability to build and maintain strong working relationships both internally and externally
Strong leadership, organization and facilitation skills
Strategic Thinking
Excellent communication skills both written and verbal
Strong customer service and multitasking skills
Creative ability to foster new and innovative ways to perform and succeed
Ability to meet strict deadlines and flexibility in time allocation.
Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software
Experience in scheduling, administration or security supervision would be considered an asset
Be willing to work flexible hours

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.