Dispatch Specialist - Vaudreuil-Dorion, Canada - ODS North America

Description

Looking for a rewarding career with a growing company? Love working with people? Enjoy a variety of work on a daily basis? Are you comfortable working independently and with a group?

ODS North America is currently looking to hire a Dispatch Specialist to join our team.


Requirements:

• Plan/schedule/dispatch/coordinate pilot escort / negotiate rates for over dimensional transportation as well as route surveys for all North American customers, as per Canadian provincial and U.S. state regulations as well as per customer's requirements
• Continuous follow up on open orders to coordinate the services and schedules required for every stage of the customer's order to ensure the entire job is done in a timely and efficient manner. Confer with customers and/or supervising personnel to keep them informed, proactively address situational requirements, and resolve problems.
• Monitor, adapt and react accordingly to evolving situations. Offer information, knowledge, advice, suggestions, assistance, services and support to our customers and vendors with regards to their specific job requirements
• Ensure all orders are up to date with required information (notes, rates, info, etc)
• Enter & request updated credentials from vendors to ensure required conformity
• Assist & support management in daily responsibilities & special projects as necessary
• Take part in an oncall rotation to ensure afterhours requests are fulfilled
• Ensure customer satisfaction is maintained at all times at a ODS level of expectations

ODS offers its employees the option to work from home (note that 6-8 week in-office training is required at our Vaudreuil office)

If this feels like a good fit, we'd love to hear from you


Job Types:
Full-time, Permanent, Casual


Salary:
$55,000.00-$65,000.00 per year


Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Work from home

Schedule:

• 10 hour shift
• Monday to Friday
• On call
• Overtime

Work Location:
Hybrid remote in Vaudreuil-Dorion, QC