Field Service Representative - Mississauga - Beckman Coulter Diagnostics

Description

Overview

Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We're invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the Field Service Organization located in Southwestern Ontario and will support a territory around that region including northern Ontario. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Representative team and report to the Canada Central District manager, providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. The FSR uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSRs also provide training to our customers, verify the operational performance of the instrumentation, and ensure data quality of systems to provide accurate results in the marketplace. This role supports a fast-paced environment and the opportunity to build a world-class service organization.

Responsibilities

• Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
• Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
• Focus on customer needs and satisfaction, while building and enhancing the relationship with the customer to become a partner in their business. Travel throughout the district's territory, and/or Canada, to various sites where our instrumentation is utilized.

Essential Requirements

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3 years of relatable experience (field service experience preferred).
• Ability to travel to and from the United States, hold a valid driver's license, and meet Beckman Coulter's safe driver criteria in compliance with the Danaher Company Vehicle Policy and vendor credentialing requirements. This includes, but is not limited to, annual background checks, immunizations, and required training.
• Hold a valid driver's license with a clean driving record over the past three years. Must be able to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada. Candidates must be able to lift, lower, and carry up to 50 lbs. unassisted. Physical requirements include frequent bending, stooping, twisting, turning, crouching/crawling, pushing/pulling, and prolonged sitting or standing. Must also be able to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity.

Preferred Qualifications

• Servicing any of the following instrumentations: hematology, chemistry, immunochemistry.
• Experience servicing any of the following IVD instrumentation: chemistry, immunochemistry, hematology, urinalysis, lab automation.

Other Information

Beckman Coulter Diagnostics supports flexible, remote working arrangements for eligible roles. This position is eligible for remote work from your home; additional information will be provided by the interview team. The role may be eligible for bonus/incentive pay. We offer a comprehensive benefits package including paid time off and medical/dental/vision insurance. Note: Pay details are determined by the Company and may be modified at the Company's sole discretion.

At Danaher we bring together science, technology and operational capabilities to accelerate impact. We partner with customers globally to solve complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher Corporation and all Danaher Companies are committed to equal opportunity and provide reasonable accommodations during the hiring process as required by law. For accommodation requests, contact