Technical Helpdesk Associate - Winnipeg, Canada - Xerox

Xerox
Xerox
Verified Company
Winnipeg, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Location:
Onsite in Winnipeg


Schedule:
Monday through Friday

  • Expanded Role: The Service Desk Technician acts as a support liaison between the company and its customers. They provide technical support, answer queries, troubleshoot issues, and ensure customer satisfaction by resolving their technical problems promptly.
  • Competencies: Technical expertise, customer service orientation, communication skills

Experiences:
Hands-on experience in technical support, experience in resolving a wide range of IT issues, excellent customer service skills.

  • Qualifications:

Education:


  • Certificate or Degree in Information Technology, Computer Science or a related field preferred. Preferred Information Technology Certifications are a plus. (e.g., CompTIA A+, Network +. Microsoft Azure Fundamentals, Microsoft 365 Certified Endpoint Administrator Associate)
  • Technical Skills:
  • Proficient in troubleshooting issues on Windows and MacOS
  • Ability to diagnose and resolve hardware issues with Desktops and Laptops
  • Basic understanding of Networking concepts, including IP addressing, DHCP and DNS
  • Ability to troubleshoot network connectivity issues
  • Knowledge and experience in remote desktop tools such as Sophos Connect and Sonicwall Netextender are considered a plus
  • Understanding of antivirus software and basic malware detection as well as awareness of cybersecurity best practices
  • Basic knowledge of Active Directory concepts, including user account creations, group policies and permissions.
  • Experience with Email systems (e.g., Microsoft 365, Gmail)
  • Experience in a service desk or contact center environment.
LI-KR1
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