Manager, Colleague Experience - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

425726BR

Administrative / Clerical / Support

Toronto, ON

November 21, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

The Specialized Sales Force (SSF) is an exciting and dynamic national sales channel within TD responsible for the acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection.

Our team is responsible for delivering new customers to TD, contributing to both the Real Estate Secured Lending (RESL) market share, based on a commitment to discovering and achieving what truly matters to each client, each Mobile Mortgage Specialist (MMS) and Branch Mortgage Specialist (BMS) leverages a distinct discovery process and collaborative approach to building a financing strategy that reflects each client's unique needs and delivers the full spectrum of TD products and services.

The National Office Specialized Home Financing is a support team accountable for the development and execution of channel strategies, delivering business performance insights to drive growth and increase productivity as well as the creation and the implementation of policies, processes, and capabilities supporting our MMS, BMS and Broker channels.

To deliver on our mandate successfully, the business works closely with our Realtor and Builder Partnerships, One TD partners, RESL Home Owners Journey (HOJ) and the Channels leadership team.

Job Details

The Manager, Colleague Experience for National Office, Specialized Home Financing, will lead the planning and execution of colleague engagement tactics for MMS, BMS, Broker and Credit Application Review Team (CART).

Reporting to the Senior Manager, Channel Enablement & Adoption Readiness, your responsibilities will include:

Collaborate with the centralized CBP Events and R&R teams, acting as the conduit to the distribution channels, being the voice of SSF for an exceptional, best-in-class colleague experience
Ongoing management and coordination of recognition programs including ICON, ICON Premier, Summit, Bravo & Employee Appreciation Week (EAW). Includes working closely with communications, evolving the experiences throughout events/activities, and providing a critical lens into how to add value and make an impact to our colleagues.
Evaluate the effectiveness of the planned event after execution, and analyze feedback from various internal attendees and/or partners
Provide functional / business level communications on event planning activities to ensure messages to stakeholders and /or internal / external partners are consistent, appropriate, and aligned to business strategies and management direction
Provide frequent insights for action on adoption of colleague engagement tactics and recognition programs.
Oversee established key milestones, timing/sequencing, risk assessment & change management plan for all R&R and events initiatives.
Leverage relationship management skills while working closely with key internal & external stakeholders including HR, CAPA, Legal/Compliance and other teams within RESL
Ensure respective events and programs are well managed, meets business needs, and aligns with business priorities
Identifying all project dependencies and risks, ensuring they are effectively managed and ensuring mitigation/contingency plans are in place for identified risks
Influence senior leaders within RESL using storytelling and written/verbal communication skills to gain agreement on key strategic decisions.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to daytoday activities

- dance

Job Requirements

Previous experience executing on strategies and delivering strong results in both the short and long term
Strong collaborator who engages colleagues, business partners, external stakeholders, and colleagues
Ability to conduct valueadded business analysis, insights, and recommendations to support business unit activities, including adhoc reviews, reporting, attribution analysis and executive summaries
Ability to negotiate and influence internally and externally
Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input but remain objective to reach the right outcome ability to stay resilient under pressure
Robust organizational skills and project management discipline. Demonstrated ability to work in a fastpaced environment and manage multiple deadlines and priorities
Ability to connect strategy to effective execution, implementation, and evaluation of activities to ensure effective completion
Travel (in/outside Canada) is required for this position

Additional Information

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being acros