Customer Service Specialist - Stoney Creek, Canada - All Corners Pest Control

All Corners Pest Control

Verified Company

Stoney Creek, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE?
All Corner's Pest Control is a Canadian owned and operated company based in Stoney Creek, Ontario.
All Corner's provides specialized services to residential, commercial, industrial, and institutional clients

in the following Regions:
Toronto, Peel, Halton, Brant, Haldimand County, Hamilton-Wentworth,
Wellington, Waterloo, and Niagara Region.

PRIMARY RESONSIBILITIES INCLUDE:

Handle incoming calls and answer customer inquiries.
Schedule all incoming and followup service requests in coordination with our service team
Maintain client contact in advance of service.
Support successful execution by our technicians and coordinate followup treatments.
Tabulate for invoicing, through records of service in QuickBooks.
Record all Customer Relationship and Management through our existing database.
Resolve customer disputes.
Bring pressing issues to the attention of the CEO.
Perform collection duties on past due accounts.
Order office supplies and treatment products on CEO's behalf.
Maintain electronic and manual records.
Receive company parcels.
Create and maintain All Corner's social media platforms.
Maintain confidentiality.
Dispatching.
Maintaining Calendar.
Other duties as needed.

REQUIREMENTS/ EDUCATION/ EXPERIENCE:

Minimum 1 years of highvolume Customer Service-Related experience.
Computer proficiency using MS Office Applications (Specifically Word, Outlook, and Excel).
Computer proficiency using CRM (Customer Relationship Management) systems.
Post-Secondary diploma or equivalent in Business Administration.

COMPETENCIES:

Selfstarter.
Self motivated.
Eagerness to learn.
High attention to detail and the ability to multitask while managing strict deadlines.
Exceptional interpersonal skills.
Adaptable to multiple environments.
Thrives in a fastpaced environments.
Ability to work with mínimal supervision.
Ability to provide services to a diverse population.
Collaborate effectively with team members.
Tech savvy.
Resourceful.
Trustworthy.
Maintains confidentiality.