Customer Service Representative - Olds, Canada - Trouw Nutrition

Trouw Nutrition
Trouw Nutrition
Verified Company
Olds, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Trouw Nutrition is hiringwe're looking to add a
Customer Service Representative / Sales Assistant to join our team in Olds, AB.

We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location.

We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service.

You will also focus on building and nurturing customer relationships.


The position is 100% on-site at Olds, AB.

KEY RESPONSIBILITIES


The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases.

The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.


GOOD TO KNOW

  • Passionate about your career? Work within the supportive Customer Service Team on location.
  • Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
  • Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable

A Day in the Life

  • Deal with our customers questions, requests and concerns.
  • Ensure high levels of customer satisfaction through excellent service
  • Propose innovative ideas to increase market share
- _ Accept and process incoming orders, answer questions, solve problems _
- _ Participate in process improvements_


SKILLS AND EXPERIENCE:


  • Postsecondary education is required
  • Previous retail experience, focused on excellent customer service
  • Customer management and strong organizational skills
  • Proven ability to multitask in a fastpaced environment
  • Must possess a valid class 5 license
  • Experience working on a family or commercial farm or experience in agriculture, customer service and sales is considered a strong asset

WHAT WE OFFER

  • Base salary and Annual bonus.
  • Medical/Dental/Vision benefits that start on Day
  • Robust pension plan with employer matching.
  • Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do._
- #SPTN_
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