Support Analyst - Oshawa, Canada - City of Oshawa

City of Oshawa

Verified Company

Oshawa, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _
_City of Oshawa__ is one of Canada's fastest growing communities that is exceptionally positioned to live, work, learn and invest.

Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship.

_
- _

Job Title:
Regular Full-Time Support Analyst
Posting Number:004520

Department:
Corporate and Finance Services Department
Branch:Information Technology Services

Location:
City Hall

Posting Start Date:2023/10/26
Posting End Date:2023/11/12 by 4:30pm

Employment Group:
CUPE 251
Salary Grade:11, $ $48.14
Standard Weekly
Hours of
Work
:36.25 Shift Work Required**:No

Reporting to the Manager, Cybersecurity and Infrastructure Operations, or designate, provide tier levels 1 to 3 Enterprise Infrastructure technical support, deployment, and ongoing maintenance of corporate computer systems and telephone equipment.

Responsibilities

Providing expertise in assessment, analysis, problem resolution, and issue prevention for hardware, software, security, access control, networking, and connectivity
Managing incident tickets and creating related supporting records/documentation
Researching and/or escalating information, bug fixes and feature requests, and coordinating with the development team or related vendors to resolve problems as appropriate
Configuring, deploying, troubleshooting, and repairing where appropriate (e.g. various hardware and peripheral devices).
Evaluating users' needs, define technical problems, and work with other ITS staff to determine solutions
Performing ongoing/scheduled activities to maintain, monitor, and enhance overall system performance
Supporting onsite and roaming users with hardware, software, LAN and wireless configuration and connectivity
Enterprise Phone System Infrastructure Management,
Enterprise Mobile Device Management System,
Virtual Desktop Infrastructure Support, and
Automated Operating System and Script Deployment
Uphold the City of Oshawa core values of Authenticity, Courage and Trust (ACT)

Requirements:

Completion of four (4) year degree in Computer Science, Management Information Systems, or related discipline, plus four (4) years of related work experience is needed to perform the duties of a Support Analyst
Advanced computer skills and experience with PC, Server, Networking and routing equipment and related hardware and software. Microsoft MCSA/MCSE, CompTIA Network+ and CompTIA A+
Excellent oral and written communication skills to deal effectively and tactfully with a broad range of senior management personnel, staff, external agencies and vendors. Welldeveloped collaborative and interpersonal skills
Proven administrative, reasoning, technical, analytical, research and problem solving skills
Possess initiative, selfreliance, and a keen sense of responsibility, dedication, decisiveness in the performance of all duties
Ability to work under pressure in order to meet deadlines and respond to crisis/emergency situations
Able to work and manage responsibilities in a highpaced environment, adjust to multiple demands, shifting priorities and ongoing change
Ability to provide own transportation as required

This position is eligible for hybrid work.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file.

Applicants are advised that written, oral and practical testing may form part of the selection process.