Information System Analyst - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:03/20/2024

Req ID: 36589

Faculty/Division:
Ofc of the Chief Information Officer

Department:
Enterprise Apps & Solutions Integration

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

Your opportunity:

Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University.

You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems including ROSI, ROSI Express, and Degree Explorer, as well as associated reporting functions and tools.

As part of the support team, you will work with end users and stakeholders responding to requests for assistance with or information about student information systems.

You will be engaged with stakeholders, developers, and other analysts from EASI and other units in the resolution of user and system issues.

You will participate in the development, maintenance, and delivery of system and user materials, training, and presentations.

Your responsibilities will include:

Responding to service requests in a timely fashion
Troubleshooting issues uncovered by testing or user feedback
Liaising with technical specialists to resolve enduser issues
Training endusers on procedures and theuse of supported IT systems
Collecting information from clients to assess IT needs
Analyzing and documenting business requirements
Drafting and editing training content

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Experience with managing and interpreting student data.
Broad experience in the administrative activities supporting the postsecondary student life cycle.
Experience with the use of business analysis practices and tools (e.g. MS Excel Pivot tables, MS Visio, Lucidchart).
Experience in training users and producing user documentation.
Experience with ITSM and helpdesk systems (e.g., ServiceNow) and with ITSSM principles and standards.
Demonstrated superior client service skills.
Strong communication skills, able to present requirements, concepts and procedures.
Strong written and presentation communication skills. Ability to communicate in a variety of styles and voices for a range of audiences.
Effective and strong written and verbal communication skills; comfortable documenting and speaking to system features, technical changes, complex concepts and procedures, etc.
Strong organizational and time management skills.
Ability to work on and execute multiple tasks with competing deadlines in a highpressure environment.
Strong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into bigger scope projects.
Familiarity with University academic, records, and IT policies; familiarity with related legislation.

Assets (Nonessential):

Familiarity with SharePoint and other information and file management systems.
Familiarity with reporting tools including SQL, Azure Data Studio.
Experience with project and issue tracking software (e.g., Jira, Azure DevOps).
Familiarity with Agile development practices.

To be successful in this role you will be:

Communicator
Cooperative
Diplomatic
Multitasker
Tactful
Team player

Closing Date: 04/03/2024, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Recruiter:
Khristen Sivaramalingam

**Lived Experience Statement