Administrative Assistant - Saskatoon, Canada - Intertek

Intertek

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administrative Assistant - Saskatoon, Saskatchewan

Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for an
Administrative Assistant to join our team to support the
Saskatoon, Saskatchewan branch.

Essential duties and responsibilities

Responsible for providing effective and competent office support to the Branch in a safe, legal and ethical manner, thus helping to ensure that the Branch's services to clients are of high quality.
Welcomes clients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
This position requires a basic knowledge of computer operation skills to enter incoming sample information into the LIMS. A basic knowledge of microbiology and chemistry is helpful to effectively assign proper sample and test codes. A broad knowledge of personal computer software and data entering skills is necessary to input data into the LIMS and generate special reports. Organizational skills are required to keep track of all sample and documentation. Time management skills are useful to ensure that sample is quickly prepared for testing. Written and oral communication skills are essential to obtain or clarify test instructions with clients. General office skills are useful to complete faxing, filing, and other related duties for the department. Some monthly invoicing will also be assigned, including intercompany branch allocations and Net Promotor Score management.
This position will specifically support our food testing and assurance services in Canada. Tested products will include food ingredients, finished food products, cannabis and cannabinoidcontaining food products. Potential clients include food manufacturers, exporters, importers and retail outlets.

Specific Responsibilities

Greet and assist clients and visitors
Organize and schedule meetings and appointments
Maintain computer and manual filing systems
Develop and update administrative systems to make them more efficient
Maintain client lists
Screening phone calls and routing callers to the appropriate party.
Receive and log in sample in preparation for analysis. Review sample and any attached documentation to assign identification number and enter information into Laboratory Information Management System (LIMS). Prepare documentation as necessary
Contact client, when necessary, to obtain and clarify missing or unclear information to ensure that identification of client code, test code, and sample contents are accurate
Prepare packages for pick up by shipping vendors. Follow appropriate procedures to send packages and maintain all related documentation
Prepare sample to be shipped to other testing facilities when necessary. Complete appropriate documentation and file accordingly
Create customized client reports

Activities include:
collection of data and development of report

Photocopy, scan and print out documents on behalf of other colleagues
Maintain document control in accordance with the requirements in the company's Management System
To assist in the monthly invoicing of our clients as directed by the Administrative Supervisor
To compile and submit the monthly NPS (Net Promoter Score) contact list and possible follow up with clients
To organize and monitor intercompany monthly branch allocations
To carry out the above responsibilities, and all others which may be assigned, in a manner demonstrating support for and adherence to the Company's Safety policy and Procedures, Quality Policy and Procedures, Ethics Policy, Environmental Management System, Vision and Strategy, and to exercise good judgment, common sense, and diplomacy in so doing

Required Qualifications

Minimum Grade Twelve Diploma
Administrative degree or Diploma in applicable field considered an asset
Proficient in computer programs (Microsoft office)
Strong interpersonal skills.
Good organization/multitasking, oral and written communication and timeline management skills.

Our Value Proposition

We offer a salary and benefits package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, generous vacation/sick time (PTO), tuition reimbursement and more.

Why Work at Intertek?

A career with Intertek offers rewarding opportunities to help companies around the world develop products used safely by millions of people every day.

Intertek is the trusted advisor to many of the world's leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence.

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

Intertek is committed to a safe work environment for our employees and clients. Learn more about ou