Bilingual Customer Service Representative/inside - Newcastle, Canada - Sunspace Modular Enclosures

Sunspace Modular Enclosures
Sunspace Modular Enclosures
Verified Company
Newcastle, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Sunspace has become the largest employer in Newcastle, Ontario with a staff of more than 150 valued employees in the summer months.

Sunspace is now a leading manufacturer in the United States as well as Canada, with Authorized Dealers covering the entire Eastern seaboard from Maine to South Carolina and reaching as far into the mid-west from Minnesota to Arkansas.


Job Duties (Daily):

  • Direct/Main point of contact for respective dealer accounts
  • Manage/Complete all service for respective dealer account
  • Facilitate Orders downstream/work with Open orders report
  • Admins support where needed (Cutsheets etc)
  • Back up/support for Order Entry Team if required
  • Provide direct support for Outside Sales Representatives
  • Back up Phone support for reception (route/handle incoming calls for Dealers/Retail/Homeowners etc)
  • Expedite misc component orders (arrange with shipping/Outside Sales reps for special requests
  • Notify dealers regarding unexpected shipping delays or unexpected issues with their orders
  • Process Return Material Authorizations (RMA'S)
  • Process Dealer Account Credits
Strong Organizational Skills, Flexibility, Adaptability, Multi-Tasking skills, Time Management Skills, Communication Skills, Teamwork, Dependability, and attention to detail


Skills/Qualifications

  • Must be fluent in both English and French
  • Computer skills, including but not limited to: Outlook, Word & Excel
  • Experience with Byd (SAP) would be considered a definite asset
  • Previous experience in the construction industry would be an asset
  • 23 Years Customer service experience
  • Ability to learn quickly
  • Ability to multitask
  • Strong telephone skills selfconfident when dealing with customers/dealers
  • Solid organizational skills
  • Ability to work with a team
  • Willingness to learn

Benefits of Working as a Customer Service Representative at Sunspace:

  • Competitive wages
  • Quarterly bonuses


  • Benefits

  • Drug, Dental, Vision, Company Match RRSP
  • Being part of something greater than a job
  • Family environment of team members and dealers (customers) growing a brand.

Pay:
$23.50-$24.50 per hour

Expected hours: 42.5 per week


Benefits:


  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Profit sharing
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:


  • Secondary School (preferred)

Work Location:
In person
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